Customer Operations Professional II

Manages the day-to-day operations of the Meal Plan office, including the coordination and preparation of unit's financial reports and accuracy of plan accounts including departmental, conference and student meal plans. Ensures the accuracy of each day's cashiering activity by confirming proper categorization and plans purchased.

Analyze financial data to forecast departmental resource needs. Manages and controls expenditures in accordance with budgets; approve requests for supplies and services and other purchases. Assist the Assistant Director and Manager with review and approval of plan exceptions.Research and resolves policy/operational discrepancies according to office and university policy.

Assists Assistant Director and Manager with operational decision making based in knowledge and operation of university systems and department tools. Acts as a subject matter expert on platforms/programs used by the Meal Plan office. Provide valuable input on budget-related items ensuring decision adherence to ABOR, Provost, and University fiscal policies.

Coordinates and participates in internal audits to ensure accuracy and compliance with University Financial policies.Communicates with internal departments, university colleagues, faculty, staff, and students.Communicates with ABOR, Office of the Provost, and Bursars Office regarding policies. External communication with other University entities regarding Meal Plans.Coordinates meal plan programs for conferences and events.Evaluates on-going events, and recommends improvements as needed. Coordinates and performs day-to-day operational activities for projects that may include administration, compliance, communications and outreach and other activities.

Supports Assistant Director in the facilitation of education on meal plans. Analyzes information for use in fund allocation, purchase patterns, and forecasting revenue.

Knowledge, Skills, and Abilities:

Understanding of business financial transactions and reconciliation of funds.Ability to communicate effectively with diverse groups/individuals.Ability to problem solve and develop solutions in novel situations.Excellent attention to detail.