Customer Operations Leader
GE Oil & Gas
Posted 9/27/2018 11:56:28 AM
Job Function: Services
Business Segment: Oil & Gas Oilfield Equipment
Location(s): United States; Texas; Tyler
The Customer Operations Leader demonstrates leadership in communicating business goals, programs, processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.
In the role of Customer Operations Leader, you will:
Be responsible for the operations, maintenance and repair of WTG's
Be responsible for trouble shooting field issues with customer's equipment
Perform all mechanical component maintenance, repair or replacement of parts to correct malfunctions
Direct manpower, materials, equipment and tools, etc., associated with the O&M multiple facilities
Coordinate maintenance schedules and establish operating and control procedures
Administer staffing requirements, counseling and disciplinary action
Review performance evaluations and insures job positions are assigned according to capabilities of individuals
Be responsible for all Technicians and assure that these personnel receive adequate review of their work progress, safety instruction as well as technical training
Develop budgets, training programs and reports to assure that sites operate to their maximum efficiencies
Perform and be responsible for all balance of field activities and requirements
Be responsible for a broader region and may manage several Field Service Techs from this region
Bachelor's Degree from an accredited university or college (OR High School Diploma / GED from an accredited school or institution and minimum 4 years of experience in a Field Services role)
Possess a valid driver's license and acceptable driving record
Demonstrated ability to define problems collects data, establish facts, and draw valid conclusions
Demonstrated ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Customer Service mindset
Prior experience managing employees is preferred
Knowledge of word processing, spreadsheet processing, email programs, facility control and management systems and computerized diagnostic and troubleshooting tools
Strong oral and written communication skills
Strong interpersonal and leadership skills
Baker Hughes, a GE company (NYSE:BHGE) is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company's global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup inventing smarter ways to bring energy to the world.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Locations: United States; Texas; Tyler
GE will only employ those who are legally authorized to work in the United States for this opening.