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Customer Operations Leader

Expired Job

General Electric Tyler , TX 75701

Posted 4 months ago

Customer Operations Leader

  • GE Oil & Gas

  • Experienced

  • Posted 9/27/2018 11:56:28 AM

  • 3180774

  • Job Function: Services

  • Business Segment: Oil & Gas Oilfield Equipment

Location(s): United States; Texas; Tyler

Role Summary:

The Customer Operations Leader demonstrates leadership in communicating business goals, programs, processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.

Essential Responsibilities:

In the role of Customer Operations Leader, you will:

Be responsible for the operations, maintenance and repair of WTG's

Be responsible for trouble shooting field issues with customer's equipment

Perform all mechanical component maintenance, repair or replacement of parts to correct malfunctions

Direct manpower, materials, equipment and tools, etc., associated with the O&M multiple facilities

Coordinate maintenance schedules and establish operating and control procedures

Administer staffing requirements, counseling and disciplinary action

Review performance evaluations and insures job positions are assigned according to capabilities of individuals

Be responsible for all Technicians and assure that these personnel receive adequate review of their work progress, safety instruction as well as technical training

Develop budgets, training programs and reports to assure that sites operate to their maximum efficiencies

Perform and be responsible for all balance of field activities and requirements

Be responsible for a broader region and may manage several Field Service Techs from this region

Qualifications/Requirements:

Bachelor's Degree from an accredited university or college (OR High School Diploma / GED from an accredited school or institution and minimum 4 years of experience in a Field Services role)

Eligibility Requirements:

Possess a valid driver's license and acceptable driving record

Desired Characteristics:

Demonstrated ability to define problems collects data, establish facts, and draw valid conclusions

Demonstrated ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Customer Service mindset

Prior experience managing employees is preferred

Knowledge of word processing, spreadsheet processing, email programs, facility control and management systems and computerized diagnostic and troubleshooting tools

Strong oral and written communication skills

Strong interpersonal and leadership skills

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company's global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Locations: United States; Texas; Tyler

GE will only employ those who are legally authorized to work in the United States for this opening.


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Customer Operations Leader

Expired Job

General Electric