Customer Operations Coord I (Remote)

US Foods, Inc. Indiana , PA 15701

Posted 1 month ago

Join Our Community of Food People!

Join Our Community of Food People!

The Customer Operations Contract Coordinator I provides technical pricing support for local, regional, national, and government customer concepts. The goal of Customer Operations is to provide contract consistency, adhere to compliance standards, and deliver an exceptional customer experience with a high level of precision and accuracy. The essential duties and responsibilities of the Contract Coordinator I directly impact the achievement of this goal. This position is performed in a virtual or remote setting.

  • Review and interpret vendor agreements, pricing or incentive documentation, and/or contract documentation for relevant content.

  • Update systems to accurately reflect customer agreements and minimize risk of USF margin leakage. This includes, but is not limited to, pricing, rebates, contracts, and customer setup.

  • Process customer on-boarding requests by applying profile rules, conditions, and policies to ensure accurate and complete setup.

  • Learn our proprietary systems and tools, and become knowledgeable with established processes and workflows. Systems and tools include, but are not limited to the following:



  • Tandem

  • CDMR


  • MDM

  • PACE

  • Complete audit files for internal review process; complete any self-audits relating to the audit process.

  • Provide resolution for pricing inquiries and troubleshoot price calculations that may require in-depth research of pricing methodologies and procedures.

  • Act as liaison to our sales teams, vendor support teams, market personnel, and other internal or external stakeholders.

  • Provide support to Customer & Contract Compliance Analysts for audit-related questions.

  • Accurately maintain and utilize various lists, SOPs, and reference documents to manage workload and communications with all applicable department personnel to ensure on-time delivery of pricing and to minimize the risk of pricing interruptions.

  • May include other duties as assigned.


  • High school diploma or GED

  • Associate's or Bachelor's degree is preferred

  • Some post-high school nationally accredited coursework is preferred

Related Experience/Requirements:

  • Experience in data entry, data management, or related field is preferred

  • Experience in accounting or related field is preferred

  • Experience in customer service or related field is preferred

  • Experience working with large data sets or in data manipulation and analysis is preferred

  • Experience working with vendor agreements or contract administration is preferred

  • Experience in process improvement and identification of waste is preferred


  • Comfortable using computers with working knowledge of Microsoft applications including, but not limited to the following:

  • Microsoft Excel:

  • Understanding of basic formulas including, but not limited to the following: =VLOOKUP, =SUM, =COUNT

  • Understanding of basic worksheet/workbook navigation and formatting

  • Experience creating and/or utilizing pivot tables and/or macros is preferred

  • Microsoft Outlook:

  • Basic navigation and search functions

  • Calendar management including setting appointments, meetings, and reminders

  • Utilizing categorization

  • Experience in a shared inbox environment is preferred

  • Strong verbal and written communication skills

  • Strong attention to detail and reliability to follow through on commitments

  • Strong algebraic and problem-solving skills

  • Ability to work independently and in a collaborative manner; demonstrate business maturity in conduct of daily activities

  • Ability and willingness to learn new systems and processes with basic training

  • Ability to learn and perform all job functions in a remote or virtual environment with minimal supervision

  • Ability to prioritize workload, meet critical deadlines, adapt to changing priorities, and work calmly under pressure

  • Ability to work overtime to support business requirements, as needed


  • May require occasional travel to home office located in Tempe, AZ or other US Foods site post-COVID. (< />

The following information is provided in accordance with the Colorado Pay Equity Act. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $14.42 and $19.28 per hour and will be similar, but may very slightly by state. This role is also eligible for overtime compensation. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here:

  • EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Night Operations Department Supervisor

Lowe's Companies, Inc.

Posted 1 week ago

VIEW JOBS 6/14/2021 12:00:00 AM 2021-09-12T00:00 Job Description What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Night Operations Department Supervisor, this means: * Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers. * Collaborating with front-end and back-end operations associates to ensure items are adequately stocked. * Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Night Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Night Operations Department Supervisor impacts Lowe's mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store's ability to provide a superior customer shopping experience and maximize sales and profitability. To be successful, the Night Operations Department Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale. The Night Operations Department Supervisor helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For * Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. * Requires working overnight shift. * Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. * Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications * High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment. * Experience providing direction or supervision to teams (with or without direct report responsibility). * Experience supporting or participating in the process of training, mentoring and developing associates. * Experience working cross-functionally. * Strong working knowledge of Microsoft Office. Preferred Qualifications * Experience supporting front-end or back-end operations in a retail environment. * Experience in customer service role. * Experience in a leadership role with direct report responsibility. * Experience working in the home improvement retail sector. * Experience working in a fast paced, dynamic retail environment. * Experience in key carrying role with manager-on-duty responsibilities. * Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.). If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position. Lowe's Companies, Inc. Indiana PA

Customer Operations Coord I (Remote)

US Foods, Inc.