Customer Operation Support

Bollore Logistics USA Jamaica , NY 11434

Posted 2 months ago

Job Introduction: We have an exciting opportunity for a Customer Operation Support to coordinate the primary purpose of the COS is to provide customer support and act as a troubleshooter, to secure correct implementation of new traffics, and complete and maintain the Customer profile, in coordination with the Customer Sales Support (CSS).

Manage Relationship with Customer and Internal network

  • Secure implementation of new and/or complex traffics, with FO and MO teams, through SOPs and Traffic Analysis
  • Manage day-to-day operational relationship with the customer by providing to clients and network any relevant information (positive / negative) regarding the operations
  • Be the first point of contact for the other COSs regarding any traffic related to their organization
  • Inform the Customer Sales Support (CSS) in case of any issue related to:
  • o Customer profile: SOP Traffic analysis, etc.

    o Customer Relationship: Contracts, shipment status, service, service level, etc.

    Monitor Execution

  • Monitor the complete (End-to-End) execution of the Transport Orders, and troubleshoot if/when needed
  • Monitor Data quality, and participate actively to its improvement with the other MO roles
  • QHSE

  • Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
  • Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
  • Ensure the compliance with applicable legal requirements
  • Requirements

  • Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain
  • At least 3 years of experience in a similar customer support role
  • Excel & Microsoft Office knowledge
  • Knowledge of WH operations & inventory management, with experience using WMS systems
  • Strong analytical skills
  • Strong communication skills
  • Meticulous, organized & able to multi-task
  • Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain.
  • At least 3 years of experience in a similar customer support role
  • Benefits

    Bollore has to offer:

    • Competitive compensation
    • Generous benefits package, including health insurance (medical, dental and vision)
    • 401(k) matching
    • Life insurance & disability.
    • Discretionary bonus
    • Paid time off / Holidays
    • Career advancement

    Salary: $60,000-$75,000 USD

    Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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    Customer Operation Support

    Bollore Logistics USA