Administers the Customer Master Data process by performing a variety of profile set-up and maintenance activities in accordance with established Service Level Agreements (SLA). Troubleshoots Master Data Management application quality issues through interfacing with customers or internal Owens & Minor teams.
ESSENTIAL JOB FUNCTIONS:
1.Coordinates and handles incoming customer set-up and maintenance requests from Sales, Customer Service, Accounts Receivables and domestic Distribution Centers.
2.Performs the initial, new Customer profile set-up (including Department of Defense) in the Master Data Management (MDM) application according to the established Service Level Agreement (SLA).
3.Performs Customer profile maintenance activities (e.g. add Ship-To, add Deliver-To, add Bill-To, activations, deactivations).
4.Coordinates the set-up requirements and maintenance of special accounts (e.g., Pharmacy Licenses, Sales Tax Exemptions) and Orders (e.g. admin hold, product substitutions, minimum order, etc.).
5.Coordinates Pricing/Group Partnership Organization support.
6.Serves as the business Data Steward by ensuring accurate and timely customer data.
7.Compiles and generates customer reports as requested.
8.Understands the data governance practices at Owens & Minor, and implements them in daily work.
9.Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience.
10. Supports MDM application development activities by participating in user acceptance testing.
11. Works within a shared-services environment, with matrix reporting lines to Client Engagement Center leadership and global process leadership.
12. Collaborates directly with client engagement, purchasing support, and finance operations teammates. Other direct interactions may include working with the Accounts Receivable, Pricing, Rebates, Accounts Payable, Master Data, and Invoicing groups.
SUPPLEMENTAL JOB FUNCTIONS:
1.Performs additional duties as directed.
EDUCATION & EXPERIENCE REQUIRED:
High School Diploma or equivalent required
Broad training equal to two years of college preferred
KNOWLEDGE SKILLS & ABILITIES:
General familiarity with Master Data Management and Customer Master File systems
Proficiency with MS Office applications such as Excel and Word
Ability to multi-task complex customer set-up and maintenance activities
Ability to prioritize work and meet designated Service Level Agreements
Ability to demonstrate process-orientation and the ability to pay strong attention to detail
Ability to work independently
Solid customer service skills
Strong interpersonal and negotiation skills, with a high degree of self-motivation
Strong communications skills, able to communicate with all levels of the organization
Customer-focused and service-oriented
Aptitude for seeking creative solutions to multi-faceted data problems
Owens & Minor, Inc.