McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our missionby joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
Join our team of leaders to begin a rewarding career.
The Customer Manager, Clinical Research & Centralized Operations, is responsible for managing projects focused on the delivery of a product or program for internal and external customers. The Customer Manager is the primary client contact in supporting the ongoing maintenance of an account and is responsible for providing solutions that proactively meet client program requirements. The Customer Manager II will manage the relationship between the client-manufacturer and McKesson and leading cross-functional teams.
Monitors program profitability against plan on a monthly basis and prepares analysis if established thresholds are not met. Maintains updated budget for customer reflecting actual costs & projections for the program year.
Understands contractual obligations. Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer.
CUSTOMER RELATIONSHIP MANAGEMENT
Responsiblefor overall customer satisfaction. Acts as primary point of contact for the client related to projects and project status information.
Manage client expectation regarding the delivery of products and services. Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.Responsible for all written and verbal (non-sales and non IT specific) communication to the client. Prepares & Delivers QuarterlyBusiness Reviews.
Manages team sub-projects for the implementation of new products, services, client initiatives and change requests according to company standards. Responsible for managing project timeline, cross-functional teams, interdepartmental communication.
Maintains project plans and tracking logs as appropriate. Manages the change request process within team. Responsible for identifying project prioritieswith customers and communicating prioritiesto internal team.
Reviews all program documentation prior to production release including Business Requirement Document, Standard Operating Procedures, Work Instructions, System Requirement Documentation, and Training Materials. Approves project scope, business rules, and overall project release.
Ensures client sign-off is obtained on business requirements (initial and ongoing change requests).Responsible for storing client approved business requirement documentation in secured environment according to company standards. Monitors monthly performance against service level agreements and develops plan for corrective action if service level are not met. Serves as the first point of contact for day-to- day program issues.
Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Interacts with all internal departments to assist as needed in providing business understanding. Ensure timely delivery of reports according to program SLA's.
Verifies reasonability of data before client release. Understands, evaluates, and
interprets data in order to accurately summarize meaning of information to the customer. Serves as the point of contact for McKesson and Client vendors who interact with McKesson programs.
Interacts to support day-to-day operations and works with the McKesson Vendor Manager to resolve vendor service level/pricing concerns. Influence Vendor Selection based on customer financial and operational objectives
WORKFORCE & ADMINISTRATIVE
Monitors team tracking on customer projects. Provides status reports to ensure senior level management visibility to program operation. Responsible for building team environment with internal
partners. Manages conflict resolution to ensure successful / productive project
BUSINESS SERVICES SUPPORT
Support projectexecution, the customer's experience and ensure timely deliverables. Report on status and track metrics on projectsuccess.
Pro-actively identify andexecute action plans to mitigate risks. Track issues and facilitate issuemanagement resolution. Assess processes and ensure alignment in order to gain operationalefficiencies, support the contractingprocess and execution of deliverables on behalf of the client. Train customers on products as needed.
2 years experience in project management.
2 years experience in project management.
4 Years Experience in project management or account management.
Collaborative, customer focused, and able to create visible value to client and within the organization Ability to manage multiple projects toward effective solutions and according to budget and timelines Experience in Budget Modeling and Forecasting
Excellent Project Management and Organization Skills
Detailed understanding and experience with process documentation and improvement Proven ability to take an opportunity, research and suggest solutions
Very Strong Microsoft Office Suite, including Visio and Project Excellent verbal and written communication skills
Ability to develop strong team relationships and bring individuals together to focus on team
Preferred Bachelor's Degree in business or healthcare related field
Working Conditions -
General professional office environment. 20% travel may be required
General Office Demands
General Office Demands
Benefits & Company Statement
McKesson believes superior performance individual and team that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can't do it without you. Every single McKesson employee contributes to our missionwhatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe.
Talented, compassionate people are the future of our companyand of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
McKesson is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.