Customer Logistics Specialist

Summary:

Responsible for obtaining customer carrier assignments for freight shipments through the use of customer specified formats and transportation management systems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop positive relationships and act as liaison between Customer Service Teams, Warehouse Teams, and Logistics providers.

• Use Microsoft Office and web-based applications to prepare and maintain accurate documentation of shipments.

• Maintain regular communication with internal teams and external partners to provide updates on shipment status.

Other Responsibilities include (but not limited to)

• Understand and adhere to/follow the department procedures and policies

• Assume other activities and responsibilities from time to time as directed.

• Additional responsabilities may be assigned as needed.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical

• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Design

• Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail.

Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills

• Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Oral Communication

• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills and a good command presence; Participates in meetings.

Written Communication

• Writes clearly and informatively; Presents numerical data effectively.

Teamwork

• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Business Acumen

• Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Significant level of experience in running a chemical distribution entity.

Cost Consciousness

• Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Has a strong command of margin optimization opportunities within the operation.

Ethics

• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.

Strategic Thinking

• Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• 2+ years' experience in Order Management/Customer Service/Logistics

• Must be able to multitask

• Ability to organize work as required to meet customer demands or corporate demands

• Ability to prioritize work, determining what is critical and needs to be completed

Computer Skills:

To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.