Customer Lobby - Technical Support Engineer, Ruby On Rails (Remote, US)

Technical Support Engineer, Customer Lobby - REMOTE, US

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for a Technical Support Engineer to focus on our Customer Lobby brand. Customer Lobby is dedicated to helping businesses succeed. We know how to boost revenue for local contractors. We work hard because we believe in our product and its potential to make a difference for thousands of local service businesses. We constantly challenge each other to make great things happen within a positive, collaborative culture.

Responsibilities:

• Working closely with the customer success team to understand and resolve customer issues and questions.

• Find technical and non-technical solutions for customer-facing issues.

• Design and develop tools for the customer success team to enable ticket resolution.

• Document incoming Feature Requests for handoff to Product team.

Skills and Experience needed for success in this role:

• 2+ years of professional software development experience in a web-based environment

• Proficiency in Ruby on Rails

• Strong communication skills to interface with internal teams and customers.

• Ability to learn quickly

• Ability to assess implemented processes and create improvement direction

• Use best practices to document and write quality software

• Encourages and accepts personal feedback

• Can use judgment to solve problems where protocol might not exist

Nice to Haves:

• Proficiency in front-end languages and frameworks, such as JavaScript, React, VueJS, or Angular

• Working knowledge of HTTP and RESTful services, Microservices and Services-Oriented Architecture, and AWS or similar public cloud platform

• Working knowledge of MySQL and database development

• Background in marketing applications

• Experience working in an Agile development environment

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid

• Continued investment in your professional development through Udemy

• Robust health and wellness benefits, including an annual wellness stipend

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

• Student Loan Repayment Program

Compensation:

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $70,000 - $80,000 USD Per Year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!