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Customer Liaison Specialist

Expired Job

Department Of Health And Human Services Dauphin Island , AL 36528

Posted 2 months ago

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  • Duties

HelpDuties Summary

This vacancy is open to status employees Gov't-Wide.

These positions are located within the Office of Facilities Engineering and Mission Support Services, Facilities Maintenance and Operations Branch in multiple locations; Silver Spring, MD; Dauphin Island, AL and Irvine, CA.

Additional selections may be made within the same geographical area FDA-wide.

Learn more about this agency


Assists higher grade level Customer Liaison Specialists serve as liaisons for the broad spectrum of building and facilities operations matters on the White Oak Campus with experience in such disciplines as janitorial, landscaping, and operation and mechanical systems. Incumbent assists in serving as a liaison between FDA tenants on the White Oak Campus and the General Services Administration (GSA) with responsibility for ensuring adequate, timely and quality service delivery by GSA and their contractors.

Incumbent supports the higher-grade level Customer Service Liaisons serve as proactive advocates with GSA and its contractors for the timely and effective resolution of FDA employees' facilities operations problems including performance and satisfactory completion of needed repairs, and attention to custodial requirements and deficiencies.

Incumbent recognizes and identifies problem trends in one or more Campus facilities requiring global solutions and collaborates with the senior level customer liaison specialists serving as an effective advocate with GSA in effectuating attention to and resolution of such problem trends.

Incumbent reports deficiencies and shortcomings in the performance of the GSA Building Managers and their contractors to the higher-grade level customer liaison specialists to bring attention to and resolution of facilities operations problems, including problems of limited scope up to and including Campus-wide problems.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential

  • Job family (Series)
    0301 Miscellaneous Administration And Program

  • Requirements

HelpRequirements Conditions of Employment

  • Citizenship Requirement: You must be a U.S. Citizen to be considered for this advertisement.

  • Time-in-Grade Requirement: If you are applying as a current Federal employee, you must meet the time-in-grade requirements described in the Qualifications section, generally, 52-weeks of comparable experience at the next lowest grade.

  • Selective Service Registration: All males born on, or after, 12/31/1959, must be registered with the Selective Service OR have an approved exemption.

  • FDA participates in e-Verify: All new hires must complete the I-9 form; this information will be processed through e-Verify to determine employment eligibility. If a discrepancy arises, you must take affirmative steps to resolve the problem.

  • Security and Background

    Appointment will require passing a background investigation.

    Not meeting this requirement may be grounds for personnel action. If hired, you may be subject to a background check at a later time.
  • Certification of Accuracy: All information concerning qualification for employment is subject to investigation and verification. False representation may be grounds for non-consideration, non-selection or appropriate disciplinary action.

  • Direct Deposit: You will be required to have your federal salary payments electronically deposited into an account with a financial institution of your choice.

  • You must meet ALL requirements by the closing date of this announcement to be considered. Only education, experience, and qualifications attained by this date will be considered.


In order to qualify for Customer Liaison Specialist, 0301, at GS - 12/13, you must meet Time-in-Grade requirements by 10/01/2018. You must have one year of specialized experience, equivalent to the GS-11 in the Federal service.

This experience should demonstrate experience with facilities systems and building codes; to include heating/ventilation/air conditioning (HVAC); plumbing and steam-fitting trades; industrial electrical and mechanical systems; as well as carpentry. Your demonstrated experience may also include skills with lighting, safety, security and telecommunications in order to analyze and direct maintenance and repairs.

In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment.

The documentation must indicate whether the duties were performed full time or, if part time, the percentage of times the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

PHS Commissioned Corps Officers interested in performing the duties of this position within the Commissioned Corps may apply online to this announcement. Candidates will be referred to (CC) personnel and not as candidates for conversion to a permanent career or career-conditional appointment.

You must submit documentation to verify your eligibility to apply for this vacancy. For most applicants, an SF-50 will be required.

However, if you are applying based as a Veteran, person with a disability, or a displaced former employee, you will be required to provide other supporting documents as applicable. See the Required Documents section for more details.



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Customer Liaison Specialist

Expired Job

Department Of Health And Human Services