Customer Leader (Automotive)

Stratasys Eden Prairie , MN 55344

Posted 4 weeks ago

Stratasys is a world leader in 3D printing!

The Customer Leader (Automotive) proactively manages customers to develop and maintain a firm understanding of their business needs. They will gain insights and offer solutions, recommendations, and provide the support the customer needs to accomplish their additive manufacturing strategy. It's the Customer Leader's responsible for identifying and resolving issues; working with colleagues across the organization to oversee the execution of solutions; securing the existing business, and increasing revenue earning opportunities.

Responsibilities:

  • Discover and influence customer's desired outcomes and ensure both Stratasys and the customer are fully aligned on how to achieve and measure those results

  • Advise customers on strategies and tactics for growing their additive manufacturing footprint

  • Establish and oversee the customer's adoption, training and development of best practices

  • Ensure operational success with the customer which includes but is not limited to management of purchase orders and renewals and issue resolution

  • Identify opportunities to increase or expand a customer's engagement with Stratasys' products and services

  • Lead the understanding of material consumption patterns and drivers through consistent measurement, reporting and analysis

  • Develop, plan and execute material growth plans through application identification and adoption

  • Explain and demonstrate technical products and their value proposition to customers

  • Responsible, as a consolidated escalation point, for overall account management across the defined account set.

  • Conduct internal reviews with the product and services teams to ensure continuous customer focus, commitment and engagement as well as collaborate with sales partners to coordinate internal and customer senior management/stakeholders for regular quarterly reviews of progress against documented goals, priorities, and success criteria

  • Manage Beta experience and adoption within defined customers to accelerate new product usage to become a trusted advocate/advisor to customers at all levels throughout the organization including the C-Suite

  • Adhere to and enhance the company's established selling process (including strict use of company's CRM of Salesforce.com) to ensure a foundation for future scalability

Minimum Qualifications:

  • Bachelor's degree
  • 3+ years experience working with key customer management, account management, or sales roles
  • 3+ years experience with account planning in highly competitive industries, with complex customer structures

Preferred Qualifications:

  • Proven track record of establishing strong customer relationships across levels of an organization in highly technical, solution-oriented environments

  • Proven ability to develop, execute and manage significant revenue growth

  • Demonstrated ability to effectively work cross-functionally

  • Knowledge of hardware and materials for consultative application discussions

  • Excellent presentation and communication skills

  • Demonstrated success working within a Value-Added Resellers (VARs)/Channel sales network

  • Working familiarity or prior exposure to Challenger sales model is considered a plus

  • Previous experience working with Original Equipment Manufacturers (OEMs) and/or the supply chain within the Automotive industry

TRAVEL REQUIREMENT: 50%

Stratasys (Nasdaq: SSYS), headquartered in Minneapolis, Minnesota and Rehovot, Israel, has been a leader in the 3D printing industry for over thirty years. The company's patented FDM and PolyJet 3D printing technologies have a diverse range of applications, including rapid prototyping, production parts, tooling, and concept design. Stratasys offers additive manufacturing solutions in 13 countries, for industries including aerospace, automotive, healthcare, consumer goods, and education. The company operates Stratasys Direct, a digital parts manufacturing service, and Stratasys subsidiaries include MakerBot and GrabCAD. With over 2,000 employees, over 1,200 patents globally, and more than 30 awards for technology and leadership, Stratasys is changing millions of lives with the power of innovation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. All offers of employment with Stratasys, Inc are contingent upon the successful passing of a background check.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here

Nearest Major Market: Minneapolis

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Customer Leader (Automotive)

Stratasys