The role of Customer Integration / API / EDI Technician is to support customers in integrating customer data systems with Dayton Freight systems. This is done though supporting API integrations, configuring and maintaining customer/partner EDI communications, and providing other integration data as needed. The Customer Integration team works directly with customers, third party integrators, and internal departments.
Provide integration support for the Dayton Freight API, validating proper setup and use when applicable
Analyze, design, and develop customer EDI integrations; including communication setup, map editing, and business rule processes
Attend team meetings as an active participant providing input on current issues/tasks and feedback on completed items.
Communicate effectively with team members, end users, and customers
Monitor for errors within EDI Package (IBM B2B Integration Suite)
Work with customers on data integrity issues.
Document processes and process changes
Act as a liaison between internal customers and external customers, researching a providing answers to data questions
Escalate items to management or software developers as needed
Minimum Requirements Include:
A.S. in Information Technologies (2017 or earlier graduation) or 2 years' of experience with EDI data.
Understanding of database structure and ability to query database elements for research.
Ability to work in both a team environment and independently
Analytical skills, the ability to solve problems that may come up during a typical work day
Strong written and verbal communication skills
Strong interpersonal skills with end users, customers, and management
Ability to communicate IT terminology to someone that does not understand technical terms
Understanding of structured data such as XML/JSON
Understanding of Web Services/API's (SOAP/REST)
Legally eligible to work in the United States
Must be at least 18 years of age
Fluent in English
EDI Translation Software Information
IBM Sterling B2B Integrator
Transaction Sets: 204 (Load Tender), 210 (Invoice), 211 (Bill of Lading), 212 (Delivery Manifest), 214 (Shipment Status), 820 (Remittance Advice), 990 (Response to Load Tender), 997 (Acknowledgement)
Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match