Customer Intake Specialist

Job Description: Customer Intake Specialist

ABOUT US

Worthmann Roofing is the premier roofing, gutter, window, siding, and restoration service provider in Florida, providing home and business owners with the best repair and replacement services. Worthmann and its owners are dedicated to providing its customers the best possible service and co-workers with the best possible working conditions. We are a company that cares about you and the well-being of your family.

EMPLOYMENT ELIGIBILITY

• Customer Service experience

• Familiarity with office software and phone systems

• Some sales experience

• Proven track record of exceeding customer expectations.

• Familiarity with computer software

JOB DESCRIPTION

Handle a high volume of inbound calls from homeowners to explain and schedule home inspections and quotes for Worthmann products (roofing, windows, gutters, etc.). Respond to online customer forms to schedule appointments and/or perform other customer service activities. Follow the approved script when discussing home evaluations with potential customers. Present a positive and professional face to homeowners and co-workers. This is a high customer service-oriented position. Some sales experience is needed.

REPORTS TO: Sales Manager

DETAILED JOB FUNCTIONS

• Handle phones

• Pull reports

• Other duties as assigned

Job Type: Full-time

Benefits

• Health Insurance: Paid 50% for Employees. Available to spouse and family of employee at cost.

• Dental

• Vision

• 401K (matching)

• STD

• Acciendital, Hospoyal Indemnity, Critical Illness

• PTO accrual upon hire

• and other benefits

Physical Requirements of Job

• The ability to lift 50 pounds

• The ability to sit for long periods of time

• The ability to use a keyboard and telephone