Advance your Customer Service career at Liberty Mutual - A Fortune 100 Company! Superior Customer Service is our primary goal.
As a Liberty Mutual Customer Information Representative, you'll be a key point of contact for our customers, answer questions, address concerns, and support Liberty Mutual's mission of "helping people live safer, more secure lives". You will receive generous compensation and a variety of company benefits including health and dental insurance as well as a highly competitive 401k.
You will be expected to perform a wide range of activities such as assigning claims to appropriate policies, obtaining additional information from our customers, data entry of new claims into our claims system, handling appropriate mailing correspondence and providing superior customer service.
Must be able to work overtime as business needs require
Flexibility to work weekends, holidays, and other varied shifts as assigned
Display a consistently positive and professional tone with customers, contacts and coworkers
Provide punctual, regular, and consistent attendance to meet the day to day needs of our customers internally and externally
Ability to remain focused and productive each day while completing repetitive tasks
Evenings, weekends and holiday schedule. Bi-lingual preferred but not required.
High school degree or equivalent
1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Proficient with Microsoft Word, Outlook, with heavy emphasis on Excel
Excellent interpersonal, oral & written communication skills and influencing skills
Ability to handle multiple tasks simultaneously, make difficult decisions, & focus on details
Ability to analyze/resolve problems and adapt to change
We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:
Liberty Mutual Holding Company Inc.