Customer Happiness Specialist

Canva Manila , AR 72442

Posted 1 week ago

At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory we're out to change the world, one design at a time.

Since launch in August 2014, we have grown exponentially, amassing over 15+ million monthly active users across 190 different countries who have created more than one billion designs. We are one of the world's fastest growing technology companies and we have only achieved about 1% of what we are capable of!

The Team

Canva's Customer Happiness team are the face of a platform used by millions of people every day. With over 10 million active users, we strive to make each and every customer happy. The team interacts with our users to provide and process information in response to inquiries, concerns and requests about Canva and its features. Customer happiness is what gets us up in the morning! Our aim is to provide excellent customer service and to promote this idea throughout the organisation.

About the candidate

We're looking for people with the passion and hunger to solve problems. You need great attention to detail, and an ability put yourself in other people's shoes. We need someone who loves challenges and is adaptable to change. Do you want to work within a cross-cultural, customer-oriented organisation? Yes? Then we would love to hear from you!

Are you a fresh graduate? Don't be overwhelmed! This role is also open to fresh graduates and junior candidates!

What you'll do:

  • Uphold Canva's core value of maximising customer happiness

  • Provide excellent customer service to our users globally, through fast, upbeat, and genuine responses to inquiries and feedback

  • Answers customer communication in an efficient manner

  • Provide accurate answers and solutions to customer queries

  • Address customer issues in a patient manner with a genuine desire to help our users be successful

  • Collaborate with immediate team, other customer happiness teams to ensure overall customer and product satisfaction

  • Be motivated to meet or exceed key performance targets, both personally and as a team

  • Follow team communication procedures, policies, and guidelines at all times

  • Perform each duty above with our customers' satisfaction as your number one priority

  • Act as an effective Canva Ambassador to our customers and the team, fully-equipped with anything Canva-related

  • Must be adaptable to 24/7 shifting schedule

You'll love this role if you:

  • Have at least one year of relevant customer service experience

  • Have excellent communication skills, both verbal and written

  • Have technological aptitude to manage spreadsheets, documents, and collaborative online forums

  • Have previous experience working in a team-oriented and collaborative environment

  • Have self motivation for learning

  • Have the ability to thrive in high pressure situations

  • Are motivated, energetic, driven work ethic

  • Have time management skills

  • Have the ability to meet and/or exceed key performance metrics

  • Are amendable to 24/7 shifting schedule rotating shifts, weekday rest days and split offs

We'd also love it if you have

  • Basic web and mobile troubleshooting skills

  • Experience with browser and operating system troubleshooting

  • Good knowledge of the web and mobile operating systems and relevant hard- or software is a plus


  • Equity options

  • In-house chefs that cook delicious breakfast and lunch for us each day

  • Fitness membership allowance

  • Sponsored social clubs and team events

  • Fun and quirky celebrations

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Specialist For Securities & Trades

Wells Fargo

Posted 3 weeks ago

VIEW JOBS 9/25/2019 12:00:00 AM 2019-12-24T00:00 Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website. Market Job Description About The Role Performs a variety of operational tasks for moderately complex securities or cash related transactions or processes that require general knowledge of unit functions and systems. Responsibilities * Differentiating, processing and reconciling transactions; * Researching inquires; * Resolving customer complaints; * Reviewing time sensitive and/or less complex to moderately complex documents; * Revising departmental procedures. * Coordinates situations that involve other departments. * May require customer contact for some functions; works under moderate to minimal supervision. Market Skills and Certifications * Bachelor's Degree in any filed * At least 2 years of Customer Service Experience in the contact center industry * At least 1 year of experience in a financial service campaign * Excellent verbal, written and interpersonal communication skills * Experience processing complex transactions and performing extensive research * Financial Services Related certification is an advantage but is not required * Intermediate Microsoft Office Skills * Amenable to work in shifting schedules * Amenable to work in McKinley Hill, Taguig Experience, a Welcome Difference. Experience, Wells Fargo. We'd like to invite you to our Wells Fargo Same Day Offer hiring event! We have multiple open positions across a variety of customer service positions and are opening our doors for future team members to come meet the team, and learn a little bit more about our career opportunities, interview for a real position and if qualified walk out with a real job offer! We have a number of open positions and will be extending offers during the events. Apply now and if qualified you will be contacted by a Wells Fargo recruiter to schedule your Interview. Interview days will be held on September 27th and 28th and October 4th and 5th. We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. About Enterprise Global Services Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website. About Wealth and Investment Management Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment and retirement products and services to clients across U.S. based businesses including Wells Fargo Advisors, The Private Bank, Abbot Downing, Wells Fargo Institutional Retirement and Trust, and Wells Fargo Asset Management. Region APAC Wells Fargo Manila AR

Customer Happiness Specialist