Customer Exprnc Rep TSR

Nfib Boca Raton , FL 33427

Posted 5 months ago

The Customer Experience Representative acts as a liaison between NFIB members and the rest of the organization. Responsible for contacting new and existing NFIB members with a variety of call content designed to enhance our member's experience and create member engagement. Works to foster exceptional customer service and member retention through in-depth knowledge of company programs, products and procedures. Performs additional member-focus duties as needed, such as: reports, member verification, email communication, and internal support of member issues from various departmental areas. Assists with general office duties including answering the phone, filing, copying and faxing.

MINIMUM QUALIFICATIONS

  • High School diploma or equivalent.

  • Three (3) years customer service experience in a telephone environment. Outbound phone sales experience or experience in a membership-based organization a plus.

  • Proficiency in Microsoft Office. Strong working knowledge in Word and Excel essential. Ability to do internet research. Experience with CRM software.

  • Good verbal and written communication skills necessary. Excellent interpersonal, exceptional customer service, and strong organizational skills required.

  • Accurate proofreading and excellent business writing skills are a must.

  • Resourceful; possesses the ability to research inquiries, source information, and provide appropriate response.

  • Prolonged periods of telephone use required.

Equal Opportunity Employer


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep I Temp

Shoes For Crews, LLC

Posted 1 week ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 Position Summary: Support the Shoes For Crews Mission, Vision, and Culture by carrying out the required duties and job functions needed to ensure accurate, efficient order entry and customer support functions via web channels. Essential Job Functions: * Customer Support: o Provide friendly, accurate, complete and professional level support in Zendesk to customers who have contacted us through the web to have their concerns addressed/issues resolved. o Provide friendly, accurate, complete and professional level support in Zendesk to customers who have contacted us through Live Chat to have their concerns addressed/issues resolved. o Assist customers via web channels/Zendesk with issues concerning their online username and/or password. o Troubleshoot and resolve web ordering problems for internal and external customers via the phone and/or Zendesk. * Web Registrations : o Receive and accurately process all online requests for online account registrations. o Communicate via email with customers at the completion of the registration process, and/or when obstacles to completion have been identified. o Communicate all Sales Leads with Sales in accordance with established criteria. * eCommerce: o Process customer specific online information in all online ordering platforms and/or portals, giving the highest levels of attention to detail. o Correct and communicate all web order exceptions. o Partner with Sales and Marketing to identify and resolve all identified online ordering problems and obstacles. o Notify Web Team Lead of any identified web ordering obstacles. Collaborate with internal partners to resolve concerns. Key Responsibilities and Accountabilities (All Associates): * Communicate verbally and in written form with internal and external customers in a clear, concise, and professional manner. * Provide clear, legible, and accurate reports as assigned. * Collaborate with multiple internal and vendor stakeholders with an eye towards a superior customer experience. * Take ownership for Customer Service in all web related matters, and ensure optimal service delivery is maintained. Minimum Requirements: * 1 year of experience in a customer service/ecommerce capacity. * 2 years of experience in a customer service capacity (call center preferred). * Commitment to achieving personal growth and success Skills and Abilities: * Demonstrates an observable passion for creating a great customer experience * Utilizes active listening and soft skills to build and maintain rapport with internal and external customers * Demonstrates accuracy and competency: Written and verbal communication * Builds and maintains strong product and process knowledge * Demonstrates personal accountability and ownership for performance * Demonstrates the ability to recognize his/her internal/external customer * Proficient in Microsoft office software and 30-40 WPM Education: * Minimum of a high school diploma general education degree (GED), or equivalent combination of experience and education We are an equal opportunity employer dedicated to a diverse work environment. Shoes For Crews, LLC Boca Raton FL

Customer Exprnc Rep TSR

Nfib