Customer Exprnc Rep TSR

Nfib Boca Raton , FL 33427

Posted 5 months ago

The Customer Experience Representative acts as a liaison between NFIB members and the rest of the organization. Responsible for contacting new and existing NFIB members with a variety of call content designed to enhance our member's experience and create member engagement. Works to foster exceptional customer service and member retention through in-depth knowledge of company programs, products and procedures. Performs additional member-focus duties as needed, such as: reports, member verification, email communication, and internal support of member issues from various departmental areas. Assists with general office duties including answering the phone, filing, copying and faxing.


  • High School diploma or equivalent.

  • Three (3) years customer service experience in a telephone environment. Outbound phone sales experience or experience in a membership-based organization a plus.

  • Proficiency in Microsoft Office. Strong working knowledge in Word and Excel essential. Ability to do internet research. Experience with CRM software.

  • Good verbal and written communication skills necessary. Excellent interpersonal, exceptional customer service, and strong organizational skills required.

  • Accurate proofreading and excellent business writing skills are a must.

  • Resourceful; possesses the ability to research inquiries, source information, and provide appropriate response.

  • Prolonged periods of telephone use required.

Equal Opportunity Employer

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Customer Exprnc Rep TSR