Customer Experience Transformation Consultant - Northeast

Accenture New York , NY 10007

Posted 2 months ago

Communications, Media & Technology Industry Group

Locations: New York, Boston, Philadelphia, Hartford

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Accenture's Communications, Media and Technology practice works with the world's most innovative, technologically advanced and exciting companies. From the disruptors of Silicon Valley and China to established media and communications players, to the high-tech companies who are building the infrastructure on which our modern society depends, CMT is planted firmly in the middle of what matters most in business and society across the globe.

Are you ready transform the way the world connects, lives and works? If yes, join us and help move the world forward today!

Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.

Job Description

Strategy and Experience professionals create and analyze to help clients maximize the reach and relevance of each brand interaction across media, website and physical touch-points that are increasingly addressable (store kiosks, etc.).

Customer Experience and Social professionals enable customer Strategy by identifying and tracking dynamic customer segments across all channels, modeling key interactions and delivering a continuum of relevant and optimal experiences.

A professional at this position level within Accenture has the following responsibilities: Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.

Understands the strategic direction set by senior management as it relates to team goals. Uses considerable judgment to determine solution and seeks guidance on complex problems. Primary upward interaction is with direct supervisor.

May interact with peers and/or management levels at a client and/or within Accenture. Determines methods and procedures on new assignments with guidance. Dec H hisions often impact the team in which they reside. Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

It is our intention for our people to live where they work and work where they live. However, in the context of our profession and serving our clients there may be times when you will need to travel.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success SpecialistDigital Network Architecture GES Northeast

Cisco Systems, Inc.

Posted Yesterday

VIEW JOBS 4/20/2019 12:00:00 AM 2019-07-19T00:00 What You'll Do The new Customer Success Specialist (CSS) role is a highly visible, strategic position working with customers to accelerate deliverables and drive business outcomes. The CSS is an expert on their aligned product or architecture. Their mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. The CSS helps customers adopt and expand Cisco products. Maintaining an end-to-end lens, the CSS will partner closely with others (accounts teams, sales specialists, delivery teams, etc.) to provide the best-possible experience for the customer via the delivery of Customer Experience Accelerators and Ask the Experts that help customers advance through critical steps in the adoption process. This role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest growing teams. Who You'll Work With The CSS will build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. The role will: * Deliver accelerators and ATX (Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes with scope and on-time engagement. * Joins the Customer Support Executive (CSE) in 1:1 customer engagements and events. * Contributes to the customer community digital spaces. * Contributes to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams * Inspire customers to make tactical and strategic deployment decisions * Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns. * Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers * Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers * A willingness to travel 25% or more (pending role requirements) Who You Are * Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to cross-functional teams to drive alignment on decisions that enhance customer value. * Technical Guru: Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer's environment to accelerate customer value * Cross-Team Collaborator & Influencer –work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. * Business Acumen- clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace * Leader: Ability to form and lead teams. Exceptional team-building and time management skills. Proven track record in establishing new organizations, procedures, and offerings. * Deep Domain Expertise: Expert with domain and industry deep technical knowledge of specialization architectures and customer stories. * Results Oriented: Interest in and proven execution ability with relevant technologies and customer outcomes. * Responder: Skilled at issue management and managing customer expectations. * Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact. Required Experience * 5-7 years of experience in technical consulting or direct customer interfacing/engagement role * Deep technical knowledge in the following technology/architecture areas: Networking (Routing, Switching, and Wireless), especially in routing protocols: IGP, EGP, BGP,IS-IS, LISP and VxLAN, * Experience deploying and troubleshooting PnP (plug and play), APIC-EM (Application Policy Infrastructure Controller Enterprise Module), DNA Center, or similar Network Management System. * Knowledge of Software Defined Access, Software Defined WAN, and DNA Automation and Assurance. * Understanding of network automation and application development * CCNP / CCDP / CCIE or equivalent strongly preferred * BS Engineering, Computer Science, Masters strongly preferred If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you. Why Cisco At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. * We connect everything – people, process, data and things – and we use those connections to change our world for the better. * We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. * Cisco Systems, Inc. New York NY

Customer Experience Transformation Consultant - Northeast

Accenture