Customer Experience Supervisor II - Tutwiler Farm

JC Penney Birmingham , AL 35202

Posted 2 months ago

Customer Experience Supervisor II

  • Tutwiler Farm

Location: Birmingham, AL, United States

  • Tutwiler Farm 5060 Pinnacle Sq

Job ID: 1089736

Store Hourly Positions

Job Type: Full-Time

Date Updated: Oct 14, 2020

General Description

General Description:

As the Customer Experience Supervisor II - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives, delivering company checkout experience strategies and Omnichannel processes.

Primary Responsibilities:

  • Customer Service & Sales
  • Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service.

    Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.
  • Cashier Performance
  • Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.
  • Line Management and Checkout Standards
  • Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
  • Human Resources / People Management
  • Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process.

    Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources.
  • Omnichannel
  • Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders.

    Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.
  • Performance Standards
  • Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies:

To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies:

Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices.

Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.

Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.

Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace.

Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.

Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.

Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization

Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.

Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.

Drives Results: Demonstrates a sense of urgency to act decisively and quickly.

Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated.

At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

Job Title: Customer Experience Supervisor II

  • Tutwiler Farm

Location: Birmingham, AL, United States

  • Tutwiler Farm 5060 Pinnacle Sq

Job ID: 1089736

J.C. Penney Company Inc.

Plano, Texas



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Salon Nail Technician Tutwiler Farm

JC Penney

Posted 2 months ago

VIEW JOBS 10/16/2020 12:00:00 AM 2021-01-14T00:00 Salon Nail Technician - Tutwiler Farm Location: Birmingham, AL, United States - Tutwiler Farm 5060 Pinnacle Sq Job ID: 1012747 Salon Professionals Job Type: Full-Time Date Updated: Oct 14, 2020 General Description At The Salon by InStyle & jcp salon, we strive to unlock the potential of America's top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride and respect! Come be a part of a team that is changing the face of the salon industry. We are looking for professionals who want to join us as a force of change-individuals who will strive to know their clients and their expectations better than ever before, and are driven to respond in a timely fashion by listening and interacting. The Nail Technician ensures a superior client experience by providing fabulous manicure and pedicure services, basic and spa, and engaging their clients in America's favorite salon! What We Look For * Provide professional nail services - You love making people look beautiful! You revel in creating a moment of relaxation while providing a service of beauty in a professional manner. * Build a Fan Base - You love staying in contact with new and repeat customers because you know what they like, what they need, and when they need it! * Assisting Customers - You seek out new customers and do whatever you can to make their experience great! You listen, you help, you educate, and you make them want to come back. * Partners with Salon Team Members - You've got some best friends in the store. You pitch in to help when needed in a positive attitude. Qualifications * Passion for Salon - You love product and services. You love being on your feet, you have attention to detail on customer needs, and thrive on making people HAPPY! * Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others * Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes * Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency Start your future at http://jobs.jcp.com About JCPenney: At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you. Job Title: Salon Nail Technician - Tutwiler Farm Location: Birmingham, AL, United States - Tutwiler Farm 5060 Pinnacle Sq Job ID: 1012747 J.C. Penney Company Inc. Plano, Texas JC Penney Birmingham AL

Customer Experience Supervisor II - Tutwiler Farm

JC Penney