Customer Experience Specialist

Description We are offering a short-term contract employment opportunity for a Customer Experience Specialist to join our team. Located in WAHIAWA, Hawaii, you will be playing a crucial role in delivering high-quality customer service via phone and email in a distribution site environment. The role requires extensive interaction with customers, including handling customer orders, addressing complaints, resolving billing issues, and maintaining customer satisfaction. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. If interested in this role, please call us at 808-531-0800. Responsibilities: - Deliver exceptional customer service via phone and email

• Handle customer orders and cancellations efficiently

• Address and resolve customer complaints and billing issues promptly

• Coordinate shipping and receiving schedules to ensure timely delivery of orders

• Collect payments from customers in a timely and effective manner

• Provide support to Accounts Receivable duties and Sales Summaries

• Utilize CRM and Database systems to maintain accurate customer records

• Leverage Cloud Technologies for efficient customer service delivery

• Utilize Microsoft Excel to maintain and analyze customer data

• Ensure customer satisfaction through effective problem resolution and service delivery. Key Skills:

• Proficiency in Cloud Technologies, CRM, Database, EO/IR systems, Microsoft Excel

• Experience in Customer Account management, Customer Satisfaction, Customer Service, and Customer Success

• Knowledge of About Time software is preferred. Requirements

• Proficient in Cloud Technologies to aid in managing customer data and interactions

• Experience with Customer Relationship Management (CRM) systems for managing customer interactions

• Knowledge of databases for storing and managing customer information

• Familiarity with EO/IR systems to support customer experience initiatives

• Proficiency in Microsoft Excel for data analysis and reporting

• Experience with About Time software for customer time tracking

• Ability to handle Customer Account management for maintaining customer relationships

• Committed to Customer Satisfaction to ensure positive customer experience

• Experience in Customer Service, providing assistance and advice to customers

• Proven track record in achieving Customer Success, improving customer relationship and retention. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///www.roberthalf.com/us/en/terms) .