Customer Experience Specialist

Description We are offering a role in the High Tech

• Electronics industry, located in MALVERN, Pennsylvania. The position is for a Customer Experience Specialist, operating in a remote work environment. This role offers a short term contract employment opportunity. Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.

• Utilize Microsoft Office Suites to maintain and organize customer data.

• Promptly answer inbound calls, providing a high level of customer service.

• Manage written communication with customers, ensuring all information is accurate and clearly conveyed.

• Monitor and analyze customer interactions to identify areas of improvement in the customer experience.

• Contribute to team efforts by accomplishing related results as needed.

• Maintain a high level of product knowledge to provide accurate information to customers.

• Adhere to all company guidelines and procedures to ensure a consistent customer experience.

• Collaborate with various teams to streamline customer service processes and improve overall customer satisfaction. Requirements

• Minimum of two years' experience in a customer service role within the high tech - electronics industry

• Proficiency in Microsoft Office Suites

• Proven track record of effectively answering inquiries and inbound calls

• Excellent written communication skills

• A customer-centric mindset with the ability to resolve customer concerns effectively

• Demonstrated ability to work in a fast-paced environment while maintaining attention to detail

• Ability to work collaboratively within a team and independently when required

• Strong problem-solving skills with the ability to think quickly and perform under pressure

• Proven record of punctuality and reliability

• Willingness to continuously learn and adapt to new technologies and systems. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///www.roberthalf.com/us/en/terms) .