Customer Experience Specialist

Position Summary

Primary Responsibilities/Essential Job Functions:

• Review and respond to customer inquiries received by phone, email, or Customer Relationship Management software.

• Communicate requests for cost estimates on non-standard products.

• Check stock, provide pricing and delivery information on orders or potential orders.

• Check order status or expedite orders with Production, Supply Chain or Shipping Departments.

• Prepare and enter purchase orders; provide such information as customer code, pricing, quantity, part number, order acknowledgments etc. Manage orders and material releases received by Electronic Data Interchange.

• Clarify policies and procedures such as condition of sale and pricing structure.

• Prepare and submit request for returned good authorization.

• Provide technical information to distributors which appear in our catalogs or as advised by engineering, product managers, and/or technical services.

• Collaborate with the Pricing Department with customer quote requests and maintain supporting documentation such as cost estimating print-offs, customer drawings and specifications, and divisional drawings and specifications.

• Participate in problem solving and process improvement teams

• Investigate and approve or deny requests for credit as forwarded by the Accounts Receivable Dept.

Secondary Responsibilities/Non-Essential Job Functions:

• Acknowledge customer orders upon request.

• Assist outside sales personnel.

• Sample requests.

• Quotes on non-standards.

• Clarification of policies and procedures.

• Participate in weekly update and problem-solving meetings.

• Any other similar or associated duties necessary to accomplish job objectives, or as assigned by the immediate supervisor.

Qualifications

Minimum Qualifications (relevant experience, education and/or training):

• High school education or equivalent required.

• Associate degree preferred.

• Must possess good communication skills.

• Two to four years customer service experience.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.