Customer Experience Specialist-Livestock

Come Be Part of a Mission that Matters!

Essential Duties and Responsibilities:

• Execute onboarding tasks for new business or commercial clients.

• Provide an elevated level of technical knowledge of products, people, and internal processes for external and internal customers.

• Assist with technical training for new and existing customers.

• Partner with internal teams to ensure clear and timely communication for Tier I and Tier II customer complaints or inquiries. Provide back up to CSM for Tier III and Key accounts.

• Remain up to date on customer messaging regarding new product offerings, changes to existing products, or changes to customer portals.

• Answer calls to assist with level II and Level III customer inquiries, as escalated by Customer Support Team.

• Assist in the development and maintenance of customer relationships.

• Participate in Team huddles, meetings, and continuing education.

• Other duties as assigned by manager.

Qualifications

• Strong interpersonal and communication (verbal & written) skills.

• Ability to prioritize based on customer needs.

• Microsoft Office suite proficiently required.

• Experience working with Salesforce helpful but not required.

• Animal industry experience helpful, but not required.

Education and Experience

• 1-3 years of customer service experience
• B.S. in a life sciences discipline or equivalent Neogen work experience.

WHO IS NEOGEN:

Neogen is home to the largest genomic operation in the world! Our worldwide genomics operations deliver innovative, affordable DNA testing for the discovery and commercial application of genomic advances that enhance the safety and abundance of life. Our genomics tools are used by farmers and ranchers, and veterinary practitioners, to provide the best animal care possible, as well as enhance breeding programs.

Neogen's culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust - the principles that guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It's our belief in these characteristics that provides a consistent, happy and healthy work environment for our employees.