Customer Experience Specialist

Bump Boxes Peoria , IL 61615

Posted 1 week ago

At Bump Boxes, we are passionate about our mission: making Moms life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join our Team immediately. Although this role can be remote, Peoria is always preferred but not absolutely required.

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.

Compensation will be commensurate with experience but includes Health Insurance, Employee Stock Option Plan, Progressive Vacation Policy, Family Friendly Atmosphere and many other perks. More on that below!

Customer Experience Representative Tasks:

  • Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer
  • Answering incoming calls, emails and chats
  • Understanding and promoting Bump Boxes products, culture and values
  • Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities
  • Be willing to help team members complete various tasks to accomplish organizational goals
  • Maintaining strict confidentiality of customer information

Requirements

  • Customer service experience (phone experience preferred)
  • Strong communication skills (verbal and written)
  • Excellent decision-making abilities
  • Must be able to relate well to customers and co-workers in an atmosphere of mutual respect and be able to respond appropriately to direction and constructive criticism from a supervisor
  • Regular attendance and punctuality
  • Fully utilizing the systems, tools, training, and resources provided to maximize potential.
  • Assist other departments as needed

Benefits

  • Health Insurance
  • Employee Stock Option Plan
  • Employee Recognition Program
  • Weekly Company Happy Hours
  • Progressive Vacation Policy
  • Family Friendly Atmosphere

...and the pride of working at the fastest growing company in the region!

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Customer Experience Specialist

Bump Boxes