Customer Experience Specialist (Advisor)

Best Buy Framingham , MA 01702

Posted 2 months ago

The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited, confident, and appreciated while providing them with relevant and memorable solutions.

Our Best Buy Advisor maintains knowledge of technology products and services through necessary trainings and certifications as well as self-development. The Advisor learns fundamental sales and customer service skills while having the opportunity to train across the departments they're most excited about.

Our Advisors support the operational processes of sales, returns and exchanges when working in customer service. They also work closely with other employees to demonstrate, promote, and sell products and services within all store sales zones as needed.

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

  • Engages customers using acquired skills to complete and support the customer experience.

  • Processes transactions such as sales orders, returns and exchanges.

  • Achieves profitable growth to meet team and individual goals while enabling an excellent customer shopping experience.

  • Applies the appropriate knowledge and expertise through ongoing learning and self-development.

  • Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.

  • Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.

  • Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution.

  • Maintains merchandising and department readiness to serve customers within a specified area.

Basic Qualifications

  • Ability to work successfully as part of a team

Preferred Qualifications

  • 3 months experience working in customer service, sales or related fields
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Experience Specialist

Healthdrive Corporation

Posted 1 week ago

VIEW JOBS 1/14/2022 12:00:00 AM 2022-04-14T00:00 Overview * $500.00 SIGN ON BONUS * The Customer Experience Specialist is responsible for providing comprehensive support, and for developing relationships with HealthDrive Providers, and other designated staff. Responsibilities * Handle inbound calls, emails, and text messages with the highest professional standards, with each interaction being handled promptly, professionally, and compassionately with the end result of meeting the provider's support needs. * Problem solving of varying levels of provider issues, and being able to multi-task various issues at once. * Prioritizing daily items for maximum results. * Update Managers/Supervisors with feedback from providers to improve services or elevate concerns. * Other duties and tasks may be assigned as appropriate or necessary Qualifications This individual must have excellent interpersonal skills and a strong ability to communicate both verbally and in writing. The Provider Support Specialist must have the ability to communicate complex health care information in simple, easy to understand language. He/she must be a creative problem solver and develop ethical, professional solutions for finding information, developing effective communication strategies and relationships. He/she should be highly organized, have the ability to work in a very fast-paced environment, be comfortable and effective working with both custom and "off the shelf" computer applications. This individual should be self-motivated and have the ability to work effectively with minimal supervision. Healthdrive Corporation Framingham MA

Customer Experience Specialist (Advisor)

Best Buy