Customer Experience Representative

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

028014 Customer Experience Representative (Open)

Job Description:

Hybrid opportunity. The ideal candidate must be available to work 1-2 days onsite within one of the following areas:

• Smyrna, GA
• Riverville, VA
• Milwaukee, WI
• Delaware, OH

Key Responsibilities:

• Provide a superior customer experience to all internal and external customers.

• Enter customer purchase orders, manage each customer account and inventory, and apply existing inventory to new orders.

• Communicate with all sales representatives and facilities to maintain accurate flow of shipments from the beginning to the end of the order process.

• Communicate requests/changes to scheduling/converting/shipping.

• Answer customer calls and respond to emails in a timely fashion.

• Schedule customer order releases with the Mill Group Load Planner.

• Provide support to the sales team, including, but not limited to, processing credits, pulling invoices, and running various customer reports.

• Back-up where needed as requested by the manager.

• Resolve problems efficiently and effectively.

• Process customer corrective actions/disputes.

• Participate in planned daily/weekly customer, customer experience, mill, and allocation meeting calls.

• Run reports and perform other duties as customary with the position or as assigned by the manager.

EDUCATION

• High school diploma or GED required.
• 4-year degree or some college preferred.

WORK EXPERIENCE/KNOWLEDGE AND SKILLS

• Industry experience preferred but not required.

• Must have strong verbal and written communication skills.

• Must be highly detailed, organized, and team-oriented.

• Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines.

• Ability to think critically.

• Must be a self-starter with the ability to deliver legendary customer experiences.

• Ability to act in good judgment from prior experience is a must.

• Must have PC skills in Microsoft Office software. ERP systems experience is a plus

• Must be able to work under immediate supervision.

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EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif's Equal Opportunity Policy.