Customer Experience Marketing Manager (Remote - Usa)

In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care.

This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating impactful innovations like ours, doesn't happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Customer Experience Marketing Manager for Radiometer is responsible for enhancing our brand by crafting an outstanding customer journey. We believe that customer experience is the sum of all interactions a customer has with a company and their products. A customer's feelings about the company and its offerings drive future decision-making, which is ultimately a result of their overall experience.

This position is part of the Marketing department and will be fully remote. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the marketing team and report to the Director, Marketing responsible for enabling the organization to navigate towards positive and competitively differentiated customer experiences. You will also oversee the development, measurement, and execution of actionable KPIs to close the gaps in the Customer Experience (CX) journey.

This will require cross-functional collaboration with Product Managers, Digital Marketing, Commercial Excellence, Sales, Service, and several other stakeholders. If you thrive in a customer- centric, multi-faceted role, are self-driven, accountable, and results oriented, and want to work to build a world-class marketing organization-read on.

In this newly-created, high-visibility, high-impact role, you will have the opportunity to:

• Develop and measure closed loop analytics to drive a positive Customer Experience (CX) by providing insights into trends within our customers' experience and recommends how to leverage positive or mitigate negative touch points.

• Develop programs, establish standard work, and drive change management to improve Customer Experience (CX) metrics.

• Gather Customer Insights through multiple channels to better inform stakeholder decision-making.

The essential requirements of the job include:

• 5+ years of realted experience and a bachelor's degree in Scientific, Marketing, or Business field OR 2+ years of experience and a Masters degree in one of the above major areas

• Experience in identifying, developing, and measuring relevant KPIs (Key Performance Indicators) for customer experience, identifying key interactions driving customer satisfaction, and assessing and acting on insights based on market drivers, competitive landscape, market access, reimbursement/ funding, and value chain in buying decisions.

• Demonstrated advanced skills in stakeholder management, conducting VOC (voice of customer) and VOS (voice of sales), possess an analytic ability to translate business KPI data into actionable insights, and has proficient skills in project management.

• Knowledge in MS Office/ MS 365 applications with advanced knowledge in excel, PowerBi, and other business applications that store and analyze data in a relational database, e.g., CRM, ERP systems and CX platforms

• Willingness to travel approximately 25% with English as the primary language

It would be a plus if you also possess previous experience in:

• The Medical Product Industry -- Diagnostics industry experience is especially valuable

• Possessing an additional language

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

The salary range for this role is $92,000 - $97,000 This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.