Customer Experience Manager

Tesla Orlando , FL 32801

Posted 4 weeks ago

The Role

Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world's transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla's brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.



  • Collaborate with Store Manager for a shared understanding and vision of business needs and strategies

  • Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time

  • Train and develop team on sales and delivery processes

  • Analyze data and collaborate with Store Manager on business strategies and set goals

  • Coach and motivate team to meet assigned sales, delivery and productivity goals

  • Ensure team is fluent in all aspects of product knowledge

  • Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership - Ability to oversee Delivery Operations during Manager on Duty Shifts

  • Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location


  • Responsible for ensuring all employees provide best in class customer experience for every customer

  • Manage customer escalations quickly and effectively

  • Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission

  • Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.


  • Recruit, train, and develop employees ensuring all positions are filled in a timely manner

  • Support, implement and provide follow-up for all training

  • Continually evaluate the performance of each employee and provide in the moment feedback to drive results

  • Ensure all employees adhere to Tesla policies and procedures

  • Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively


  • Ensure facility maintenance and showroom presentation adhere to the brand standard

  • Control store expenses continually striving to reduce costs

  • Ensure all employees align with Tesla's Dress Code and Grooming Guidelines


  • Bachelor's degree or equivalent professional experience

  • 2+ years applicable experience with proven track record to meet or exceed goals

  • Self-starting entrepreneur with exceptional management skills and great attention to detail

  • Ability to prioritize multiple projects and adhere to business-critical deadlines

  • Excellent written and verbal communication skills

  • Dedicated and ethical approach to sales and sales operations

  • Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with

  • Ability to work evenings and weekends in a retail environment

  • Ability to relocate as needed

  • Valid driver's license in the country in which you are applying, 2-year minimum driving record required with a clean driving history

  • Ability to obtain appropriate state licensing, where applicable

Employee Benefits

  • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

  • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)

  • 3 medical plan choices with $0 paycheck contribution

  • Vision & dental plans (including orthodontic coverage)

  • Company paid Life, AD&D, short-term and long-term disability

  • 401(k), Employee Stock Purchase Plans, and other financial benefits

  • Employee Assistance Program, Paid Time Off, and Paid Holidays

  • Back-up childcare and employee discounts

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Experience Manager

Five Below, Inc.

Posted 4 months ago

VIEW JOBS 8/5/2021 12:00:00 AM 2021-11-03T00:00 Position Title: Customer Experience Manager Reports to: Store Manager Classification: Non-exempt Status: FT Availability: Flexible Do you want to work for the coolest brand on the planet? Five Below's where you go to kick-start your career into full gear. We're a Philadelphia-based brand and one of the fastest growing retail chains in the United States with over 700 stores in 33 states. We only sell the coolest, trendiest, high-quality products pre-teens and teens really want, all at $5 and below. And what about our work culture? It's one of the best around filled with high-energy, positivity and motivation. Five Below is like no other brand out there. So, do you want to get in on the hype now? Thought so. Check out the position description below and find out if the Customer Experience Manager role is right for you! What does the Customer Experience Manager do? Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Key Attributes: * Leadership * Trainer/Developer/Motivator * Communication * Emerging Skill - Planning/Time Management * Ownership Commitment * Accountability/Delegation/Follow up * Sales Driver/Goal Oriented * Professionalism Key Responsibilities: * Ensures all associates and managers are Wowing the Customer through personal contact with customers * Responsible for achieving CSAT score goals provided by the District Manager * Responsible for leading Front End Operations * Training the staff on the High Fives of Customer Service * Ensures that each guest has a fast, friendly, checkout * Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times * Responsible for opening and closing store procedures * Responsible for performing SM duties in their absence * Assists in supervising all Associates * Assists in training all Associates * Assists in coaching all Associates * Assists in developing all Associates * Assists in staff scheduling * Reviews all corporate communications and reacts accordingly * Partners with supervisors or corporate office regarding store issues * Drives store sales and controls expenses * Uses financial reporting to drive business opportunities * Assists payroll process and ensures budget is in line with plan * Assists in merchandising procedures * Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP) * Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits * Authorizes register functions including post voids, returns and discounts * Complies with Human Resources policies and procedures * Assists in receiving and stocking procedures * Unloads merchandise from trucks * Checks in shipments * Stages merchandise for the sales floor * Packs out merchandise * Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards * Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Essential Job Functions: * Frequently operate cash register * Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet * Frequently ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Must be able to remain in a stationary, upright position for 80% of the time Minimum qualifications: * High School Graduate or equivalent. * College experience preferred * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain composure under pressure Five Below is an Equal Opportunity Employer Five Below, Inc. Orlando FL

Customer Experience Manager