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Customer Experience Manager

Expired Job

Masco Corp. Ann Arbor , MI 48103

Posted 4 months ago

Job Description:

JOB SUMMARY:

Lead customer contact for Home Depot designer and project manager in strategic markets. Position provides proactive and reactive communication with the Home Depot to create a best in class service platform.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Work cross functionally with internal teams to provide exceptional, high-level service to Home Depot designers and project managers in every touch point.

  • Manage Project Manager relationships to ensure project installation schedule expectations are being met.

  • Utilize problem-solving skills to address customer issues within Masco Cabinetry business functions and practices, including interfacing with key internal contacts at the supervisor level.

  • Execute with a sense of urgency to find a timely solution for the designer or project manager, including escalating and managing issue resolution with internal teams.

  • Report to business leaders on defined metrics

ESSENTIAL QUALIFICATIONS AND SKILLS:

  • 5 years customer care experience.

  • Proficient computer skills required including Microsoft Office Suite.

  • Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams.

  • Excellent organizational skills and ability to function in a fast paced, highly visible, and changing environment.

  • Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.

  • Ability to read cabinet and countertop layouts.

  • Familiarity with the cabinet industry and product.

  • Excellent project management skills with a deadline orientation and focus.

  • Ability to travel occasionally.

PREFERRED QUALIFICATIONS AND SKILLS:

  • Bachelor's degree in communications or related field.
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Customer Experience Manager

Expired Job

Masco Corp.