Lead customer contact for Home Depot designer and project manager in strategic markets. Position provides proactive and reactive communication with the Home Depot to create a best in class service platform.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES:
Work cross functionally with internal teams to provide exceptional, high-level service to Home Depot designers and project managers in every touch point.
Manage Project Manager relationships to ensure project installation schedule expectations are being met.
Utilize problem-solving skills to address customer issues within Masco Cabinetry business functions and practices, including interfacing with key internal contacts at the supervisor level.
Execute with a sense of urgency to find a timely solution for the designer or project manager, including escalating and managing issue resolution with internal teams.
Report to business leaders on defined metrics
ESSENTIAL QUALIFICATIONS AND SKILLS:
5 years customer care experience.
Proficient computer skills required including Microsoft Office Suite.
Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams.
Excellent organizational skills and ability to function in a fast paced, highly visible, and changing environment.
Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.
Ability to read cabinet and countertop layouts.
Familiarity with the cabinet industry and product.
Excellent project management skills with a deadline orientation and focus.
Ability to travel occasionally.
PREFERRED QUALIFICATIONS AND SKILLS: