Customer Experience Manager And Quality

Schneider Electric Middletown , PA 17057

Posted 7 months ago

Schneider Electriccreates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

Great people make Schneider Electric a great company.

We are looking for an innovative and dynamic Quality Manager to join our team! The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture of our sites. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across 2 distribution center sites.

What do you get to do in this position?

  • Manage Quality and the Customer Experience in the Distribution Center

  • Manage the performance and competence of a team of quality techs, quality engineers and claims processors

  • Be the Voice of the Customer

  • Interact regularly with customers to better understand their expectations and concerns

  • Represent the voice of customer and drive the customer centricity within the entity

  • Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)

  • Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans

  • Quality Excellence

  • Run Customer Service and Quality related processes (Issue to Prevention)

  • Drive Quality Excellence in Supply Chain (from Suppliers to Customers: receiving, picking, packing, shipping, transportation, returns, etc.)

  • Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement

  • Contribute to the Tailored Supply Chain implementation

  • Quality System

  • Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity

  • Advocate to drive and implement the Global directives and policies

  • Manage the Quality Management System (ISO) of the entity

  • Network continuously with CS&Q teams to ensure their entity's needs are understood and considered

  • Identify & capitalize on best practices in quality

  • Ensure the right level of competency for the CS&Q teams

This job might be for you if have:

  • Bachelor of Science in Engineering (Mechanical, Electrical, Electronic or Industrial Engineer)

  • 3 years of experience in a Quality role

  • Experience in logistics operations

  • Experience in driving improvement through problem solving methodologies such as 8D

  • Process robustness experience

  • Customer Oriented mindset

  • Project Management skills

  • Strong communication and influencing skills

  • Experience with managing people

  • Strong Analytical skills

  • Change management skills

  • Lean Six Sigma certification

  • Experience with ISO methodologies and practices

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success on the job and beyond. See what our people have to say about working for Schneider Electric:

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Customer Experience Manager And Quality

Schneider Electric