Customer Experience Management Consulting Manager

Accenture Contractor Jobs Los Angeles , CA 90009

Posted 2 months ago

Job Title: Customer Experience Consulting Manager

Locations: San Francisco, San Jose, Los Angeles, Seattle

Job Description Overview

We Are

Accenture Consulting: Your Unique Place in our Global Collective

Being part of Accenture Consulting means becoming an expert at making the New happen Now. To us, the New is all about the wise pivot that turns constant disruption to continuous reinvention. We are an innovation led-company that works at the heart of our clients' organizations so that no matter how complex the business challenge, we face the future with confidence.

If you love solving challenges and not just studying them, then Accenture Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries.

You'll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you'll do so much more than consult.

Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesn't happen by chance.

We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture Consulting means you will learn, innovate and lead, and together we will improve the way the world works and lives.

You Are:

A customer experience maven who knows how to analyze an organization's sales and service operations, laser in on pain points, and optimize customer and employee experiences online, on the go, on the phone, or in store. You have a vision when it comes to business processes, and you know how to guide clients toward the next level of success.

Creative and analytical abilities? Yours are ace, and you enjoy using them for in-depth problem-solving. You're a natural leader, with a flair for relating to people and communicating clearly and effectively, which is why you really shine in a fast-paced, team-oriented environment.

The Work:

  • Evaluate clients' current brand and customer experience strategies, and guide them in transforming and optimizing them

  • Lead delivery teams to design solutions that maximize the reach and relevance of brand interactions across media, website, and physical touchpoints

  • Advise clients on ways to measure and improve customer experiences, branding, and other business metrics

  • Implement transformational initiatives that drive adoption, ease implementation, and position customer-experience solutions for long-term success

  • Establish long-term client relationships, and support business development efforts when needed

  • Manage and coach junior team members, and continue to grow your own expertise to help Accenture maintain its thought-leadership position

Racking up those air miles will have to wait, as weekly non-essential travel to client sites Monday through Thursday is currently suspended. For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.



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Customer Experience Management Consulting Manager

Accenture Contractor Jobs