Customer Experience Leadership Development Program (New Graduate) - Cooperlighting Solutions

Job Title

Customer Experience Leadership Development Program (New Graduate) - COOPERLIGHTING SOLUTIONS

Job Description

We're looking for a Customer Experience Leadership Development Program candidate to join our Customer Experience team in Peachtree City, GA.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.

As the world leader in lighting, we're constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we're breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

The CLS Leadership program is a three-year rotational program that focuses on developing early talent that can become future leaders in our Customer Experience organization. Each program participant will have the opportunity to learn how each department operates and will become fluent in their respective tools and processes used to service our customers. Through these various assignments, you will learn the fundamental building blocks of how our business operates and what it takes to be the best in our industry. One on one mentorship with our leadership team will ensure you have the right guidance to be successful in your next assignment. Upon graduation from the program, you will have a broad understanding of our business strategies and the right skill sets to be a future leader in our organization.

Leadership begins with you! This opportunity will afford participants with several additional personal growth opportunities, including:

• Customized onboarding that is tailored for success

• One on one mentorship with a senior leader

• Quarterly progress check-in's to get insightful feedback

• Social and networking experience for continued career growth

• Competitive pay: Our roles are compensated at market standard vs. entry level

As a LDP in our Customer Experience organization you will have the opportunity to rotate through the roles below. Each assignment will be tailored to your specific skillsets and where you can add the most value. You will collaborate directly with your sponsor to determine your second and third assignments.

• Customer Service

• Pricing

• Project Management

• Technical Support

• Supervision

We're on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you'll do

Customer Experience:

• Deal directly with our customers and be able to provide product and service information and resolve inquiries

• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Work cross functionally across CLS teams to obtain necessary information to solve customer inquiries

Pricing:

• Partner with business leaders across functions to protect the profit margins while increasing revenue and share for the company

• Support Sales & Marketing efforts through price recommendation & quotation administration

Project Management:

• Work with project stakeholders (ex: our channel partners, electrical contractors, engineers, customers & internal functional teams) to establish project deliverables, schedules, make recommendations while managing the logistics, cost, schedule & project scope

• Work with Field Services team to ensure timely and accurate completion of the lighting control system

commissioning & training

Technical Support:

• Provide advanced technical support to key stakeholders both internally & externally and Handle inbound and outbound telephone calls and emails while maintaining minimal queue backlog. Effectively communicate technical solutions and provide replacement part ordering information.

• Work cross functionally with marketing & engineering to develop solutions and update product artifacts

Your qualifications

• Bachelor's degree in Business from an accredited institution

• 0 to 2 years of applicable work experience

• Must be eligible to work in the United States without company sponsorship

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What you'll get in return…

• Salary: $59,900- 87,780 USD
• Bonus:  target bonus opportunity - 5%
• Benefits Overview:  Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.

We're offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

Who we are

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people - redefining what light can do and how you use it. Today, our innovations, such as LiFi - internet connectivity through light - and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

We're operating in 74 countries with 32,000 people worldwide.

Concerning US based roles: Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender Identity, national origin, genetic information, creed, citizenship, disability, protected veteran, marital status, and any other protected characteristic protected by federal or state law, rule, or regulation. View the Know Your Rights:

Workplace Discrimination is Illegal poster. As an equal opportunity employer, we are committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title 1 of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

We're offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!

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