Customer Experience Intern (Fall 2019) (20190504)

Cellnet Pequot Lakes , MN 56472

Posted 11 months ago

Landis+Gyr is the global industry leader in total metering solutions for electricity, gas, heat/cold, and water for energy measurement solutions for utilities. Focused on quality, reliability, and innovation, we offer a complete portfolio of energy meters and integrated smart metering solutions. This enables utilities and end-users the ability to make better use of scarce resources, save operating costs, and protect the environment by managing energy better. With an installed base of over 300 million electricity meters, Landis+Gyr is the premier global advanced metering solutions provider. At Landis+Gyr, we imagine bold new ways for the world to manage energy better! We are currently seeking an undergraduate Intern for our Pequot Lakes, MN location to work Part-time or Full-time hours August 2019 through December 2019. Responsibilities for our Interns could include:

  • Service Assurance Audits.

  • Service Assurance Surveys.

  • RMA Order Entry.

  • Validate and Migrate Data.

  • CRM Case Creation.

  • Answer Agent for Inbound Customer Calls to the Service Desk During Peak Times or Events.

  • Assist with reporting.

Required Skills

  • Excel, Microsoft Office.

  • Not required but Preferred: SAP, MS CRM, Customer Service Skills, Service Ticket Management, Microsoft Power BI

Required Experience

Preferred Experience:

  • Quality Assurance through Service Assurance Audits.

  • Voice of Customer through Service Assurance Surveys.

  • Operational Excellence through Reporting and Measurement.

  • Customer Warranty and Order Entry for Returned Products.

  • Excel data comparison and validation and how to migrate data between systems.

Employment Type: Full-time or Part-time

Job Functions: Analyst, Customer Service, Information Technology, Business, Marketing, Data Analysis

EOE AA M/F/Vet/Disability


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