Customer Experience Design Lead

The Customer Experience Organization is the heart of HP's executive engagement strategy. Our team coordinates the network of Customer Welcome Centers (CWC) worldwide, hosting customers and partners eager to discover HP's portfolio of solutions.

We are seeking a strong, dynamic, creative, and results-driven professional to shape how our customers interact with our products and services. At the intersection of innovation and customer-centricity, this role offers a unique vantage point to design immersive experiences that drive meaningful impact and build trust.

Key Responsibilities:

• Serve as recognized authority across CWC organization for Personal Systems and as the CWC focal point for Personal Systems

• Design and execute a comprehensive customer experience strategy for Personal Systems in CWC worldwide, encompassing product placement, storytelling, and activations.

• Develop immersive and engaging experiences that effectively showcase our products and services through innovative and creative methods.

• Establish and manage a product lifecycle program to ensure timely product refreshes and updates in CWC globally.

• Partner with regional teams to tailor experiences to local markets while maintaining global consistency.

• Provide training and support to CWC team to ensure rigorous, consistent, and excellent delivery of content and experiences.

Qualifications:

• 5-7 years of experience in sales, category, or marketing management, with a focus on global programs.

• Mastery knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management.

• Strong customer-centric approach, with experience in engaging content creation, storytelling, and event activations.

• Strong organizational, planning, and project management skills, including the ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines.

• Excellent communication and interpersonal skills, with a flair for building relationships.

• Ability to interface effectively with all levels of management and functional disciplines.

Knowledge & Skills

• Business Strategies

• Customer Insights

• Dashboard

• Data Analysis

• Economics

• Marketing

• New Product Development

• Portfolio manager

• Thought Leadership

• Customer Experience programs

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity