Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you?
Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for one of Wayfair's fastest growing, new businesses, Wayfair Dedicated Delivery.
The Wayfair Home Delivery department is looking to add a Customer Experience Coordinator to our local delivery center. This person will play a key role in improving customer satisfaction and driving repeat business in their region by working with our customers to make sure that our delivery experience is the best it can be. Our Customer Experience Coordinators interface with customers and customer support teams to answer questions, scheduled deliveries, and to keep everything at your terminal flowing smoothly.
What will you be doing?
Delight Customers while resolving questions/issues over the phone
Execute outbound customer phone calls to schedule or confirm delivery appointments
Update all Wayfair Systems with any order changes that might come your way
Proactively monitor order management systems to ensure that late orders and orders with issues are processed as quickly as possible
Support our Customer Service and Sales teams to make sure that our customers know they can count on us to meet their delivery needs
Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience
We have found you are most likely to be successful in this role if:
You have a passion for helping others
You are well organized and detail oriented
You have a desire to make customer service a career
You have demonstrated conflict management skills and maintain a professional composure
You are able to solve problems by thinking analytically and creatively while working in a fast paced environment
Bachelor's Degree or equivalent work experience
Excellent written and verbal communication and relationship building skills
Passion for helping customers
Regular and reliable attendance is an essential function of this position
Essential Job Functions:
Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
Ability to use a computer keyboard and computer screen.
Ability to use a telephone headset and telephone system.
Ability to handle and solve all types of customer service issues via phone and/or email.
About Wayfair Inc.
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, dcor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes from product discovery to final delivery.
The Wayfair family of sites includes:
Wayfair, an online destination for all things home
Joss & Main, where beautiful furniture and finds meet irresistible savings
AllModern, unbelievable prices on everything modern
Birch Lane, a collection of classic furnishings and timeless home dcor
Perigold, unparalleled access to the finest home dcor and furnishings
Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.