Customer Experience Coordinator Springfield Ohio

The TJX Companies, Inc. Springfield , OH 45501

Posted 2 months ago

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 1009 || 1608 N Bechtle Ave || Springfield || OH || 45504

Job Summary:

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

Responsibilities:

  • Role models exceptional customer service

  • Creates a positive internal and external customer experience

  • Promotes a culture of honesty and integrity; maintains confidentiality

  • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools

  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

  • Addresses customer concerns and issues promptly, ensuring a positive customer experience

  • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed

  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

  • Provides and accepts ongoing recognition and constructive feedback

  • Partners with Management on Associate training needs to increase effectiveness

  • Ensures adherence to all labor laws, policies, and procedures

  • Promotes credit and loyalty programs during customer interactions

  • Supports and participates in store shrink reduction goals and programs

  • Promotes safety awareness and supports maintenance of a risk-free environment

  • Performs other duties as assigned

Requirements:

  • Available to work flexible schedule to support business needs, including nights and weekends.

  • Strong understanding of merchandising techniques

  • Capable of handling multiple tasks at one time

  • Strong organizational skills with attention to detail

  • Ability to respond appropriately to changes in direction or unexpected situations

  • Team player, working effectively with peers and supervisors to accomplish tasks

  • Strong communication skills

  • Ability to train others

  • One year retail and 6 months of leadership experience.

We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.

Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marshalls Store 1009 || 1608 N Bechtle Ave || Springfield || OH || 45504

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Clerk/Donation Processor (FullTime) Springfield Leffel

Goodwill Easter Seals Miami Valley

Posted Yesterday

VIEW JOBS 11/24/2020 12:00:00 AM 2021-02-22T00:00 Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easter Seals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We are always looking for driven, enthusiastic people to join our team. Sales Clerk/Donation Processor This position is eligible for benefits including Medical/Dental/Vision Insurance, Paid Time Off, and more! Summary Perform retail sales functions, accept merchandise donations, select and price donated goods and textiles to be sold in the retail stores according to the Retail Procedures Manual. This is a great way to start a career in retail! Essential Duties & Responsibilities * Provide customer service in a friendly and professional manner (greeting, selling, telephone, etc.) * Operate cash register accurately and efficiently; (correct change, receipts, checks, charges, discounts, etc.) * Perform stock duties such as sorting and hanging garments, placing them in the appropriate rack, keep pulling system up to date. * Must work a flexible schedule to comply with the needs of the store. * Must maintain the ability to regularly lift and/or move up to 50 pounds. * Perform other duties as assigned. Education Requirements High school diploma or general education degree (GED) preferred, but not required. Experience Requirements Experience in retail sales performing cashiering, customer services, and shipping/receiving preferred, but not required. Qualifications Must maintain the ability to pass a criminal background check and random drug screens. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Goodwill Easter Seals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations. Goodwill Easter Seals Miami Valley Springfield OH

Customer Experience Coordinator Springfield Ohio

The TJX Companies, Inc.