Lazy Days RV Tampa , FL 33602
Posted 1 week ago
SUMMARY: The Customer Experience Coordinator is responsible for performing a range of customer service-oriented telephone, email, and web support activities. Strong customer service skills are essential to proving a high level of support through various customer touchpoints. The Customer Experience Coordinator ensures customer satisfaction by providing quality service, identifying customer needs, and assisting with issues/concerns related to their RV needs. In this critical role, you will be part of a work environment focused on superior service.
Training for this position will be onsite during standard business hours for two weeks before transitioning to remote. $17.50 / hour.
Fixed Schedule:
Monday: 4 PM - 8 PM
Tuesday: Off
Wednesday: Off
Thursday: 4 PM - 8 PM
Friday: 4 PM - 8 PM
Saturday: 4 PM - 8 PM
Sunday: 11 AM - 8 PM
ESSENTIAL JOB FUNCTIONS:
Provide exceptional customer service via telephone or other media
Manage a high volume of inbound calls while meeting and exceeding performance standards of abandon, average speed of answer, and other call metrics
Use excellent hearing and listing skills to receive detailed information
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives including placing calls back as required
Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
Ability to multi-task; simultaneously think, talk, and type accurately
Maintain company databases by entering and verifying information
Simultaneously use multiple computer applications to enter the required information
Identified trends affecting our customers and escalate to management
Frequently attend educational seminars to improve knowledge and performance level
Enhances organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Perform other duties as assigned
QUALIFICATIONS AND EXPERIENCE:
Previous experience in a customer support role
Adaptability and flexibility
Active listening skills
Ability to speak, read, write, and comprehend English
Must have excellent customer service and communication skills, both written and verbal
Customer focus and adaptability to different personality types with a patient and empathetic attitude
Ability to multi-task, set priorities, and manage time effectively
High school diploma or equivalent
Lazy Days RV