Customer Experience Coordinator

Moved New York , NY 10038

Posted 5 months ago

Moved provides everything you need to get a move done. We equip each customer a personal assistant (concierge) to coordinate all tasks along the move journey, providing a no hassle, stress-free experience... for free.

At the heart of this service lies our concierge team. That's where you come in.

Were looking for a hustler to come in and execute. To work directly with our customers and handle the nitty-gritty details of their moves. Someone who is ready to dive right in and interact with our team and our users. Customers often chat day and night, so a flexible schedule and great work ethic are key to success.

Responsibilities include but are not limited to:

- End-to-end management of local and long-distance moves

- Logistics & problem-solving for unique, multi-dimensional moves

- Constant communication & coordination with users via in-app chat, email and phones.

- Maintain strong relationships with vendors and company partners for move logistics and ongoing business

- Collaboration with our product, operations, and marketing teams

- Insight into all business functions, working to grow yourself and our business together

- Master our product, internal systems, and offerings to ensure thorough and clear communication with customers

Requirements

Required Skills and

Qualifications:

- Proven experience in client-facing roles, ideally with a background in customer service

- Ability to multi-task, prioritize, and manage time effectively towards individual goals

- Strong internal communication skills and ability to work collaboratively with a team.

- Comfortable working in a fast-paced, frequently changing and evolving environment

- Excellent writer and communicator with strong attention to detail and grammar

- Strong problem-solving and conflict resolution skills

- High energy, positive attitude, and ability to take initiative

- Willing to take on any task, no matter how big or small

- Passionate about customer experience and WOW-ing customers through service

- Being a hustler, a go-getter, and a hard-worker. Someone who executes.

Benefits

Annual Salary Range: $25,000-$50,000

Equity Range: 0.0%-0.25%

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Customer Experience Coordinator

Moved