Customer Experience Coor

The TJX Companies, Inc. Orange Park , FL 32065

Posted 2 weeks ago

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 1043 || 661 Blanding Blvd || Orange Park || FL || 32073

Job Summary:

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

Responsibilities:

  • Role models exceptional customer service

  • Creates a positive internal and external customer experience

  • Promotes a culture of honesty and integrity; maintains confidentiality

  • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools

  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

  • Addresses customer concerns and issues promptly, ensuring a positive customer experience

  • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed

  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

  • Provides and accepts ongoing recognition and constructive feedback

  • Partners with Management on Associate training needs to increase effectiveness

  • Ensures adherence to all labor laws, policies, and procedures

  • Promotes credit and loyalty programs during customer interactions

  • Supports and participates in store shrink reduction goals and programs

  • Promotes safety awareness and supports maintenance of a risk-free environment

  • Performs other duties as assigned

Requirements:

  • Available to work flexible schedule to support business needs, including nights and weekends.

  • Strong understanding of merchandising techniques

  • Capable of handling multiple tasks at one time

  • Strong organizational skills with attention to detail

  • Ability to respond appropriately to changes in direction or unexpected situations

  • Team player, working effectively with peers and supervisors to accomplish tasks

  • Strong communication skills

  • Ability to train others

  • One year retail and 6 months of leadership experience.

We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.

Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marshalls Store 1043 || 661 Blanding Blvd || Orange Park || FL || 32073

Nearest Major Market: Jacksonville

Job Segment: Merchandising, Front End, Retail, Technology


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Ast Mgr Customer Experience

JC Penney

Posted 3 months ago

VIEW JOBS 8/16/2019 12:00:00 AM 2019-11-14T00:00 Ast Mgr Customer Experience This job posting is no longer active. Location: Orange Park, FL, United States - Job ID: 1085462 Store Salaried Positions Job Type: Full-Time Date Updated: Sep 27, 2019 As the Assistant Manager – Customer Experience you are accountable for leading and engaging associates, reinforcing and supporting customer experience strategies and initiatives, training and developing associates and executing sales building programs. Primary Responsibilities: * Customer Service & Sales – Models and holds the team accountable for outstanding customer service, ensuring the customer is always put first. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Manages and promotes FindMore, credit, rewards and gift card programs in the store. Drives planning and execution of events and credit card acquisition and actively engages customers to support the company's credit application process. * General Operations – Supports Omnichannel initiatives by driving in store processes. Responsible for planning and executing of special events. Involved in the review of specific sales reports to reconcile customer transactions. Owns equipment maintenance and training and participates in annual inventory process. * Talent Acquisition & Training – Responsible for partnering with store management to source and screen candidates for hourly positions. Drives the Talent Tryout process and partners with the Human Resource Supervisor to schedule and conduct new hire orientation and provide ongoing training to associates. Owns the training and coaching on all Omnichannel initiatives and processes to drive sales and customer service. Partners with the General Manager to complete succession planning. * Team Development – Oversees the Productivity Standards Program. Plans, coordinates and delivers store training programs to associates, partners with Human Resources Supervisor to review progress for onboarding and training. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues and taking immediate action on performance and policy issues on the team. * Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, a manager will possess the following: * Work experience- Minimum of 2 years retail leadership experience * Education- Bachelor degree or equivalent work experience * Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team. * Builds Relationships – Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience. * Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change. * Shows Courage – A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner. About JCPenney: At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you. #LI-PF1 Job Title: Ast Mgr Customer Experience Location: Orange Park, FL, United States - Job ID: 1085462 J.C. Penney Company Inc. Plano, Texas JC Penney Orange Park FL

Customer Experience Coor

The TJX Companies, Inc.