Oura is an award-winning and fast-growing startup that helps people track all stages of sleep, activity, and physiologic functioning using the Oura Ring and connected app. We have a unique and high-quality set of biosignals that can be leveraged to help hundreds of thousands of people improve their sleep, monitor sickness, understand their bodies, and transform their health. Were on a mission to empower every person to own their inner potential, and were seeking candidates who want to make an impact on our journey.
As an experienced Content Manager at Oura, you will drive the CX Content teams strategyensuring alignment with broader strategic objectives. Work cross-functionally, aligning with internal stakeholders to ensure deadlines are met and customer needs are satisfied in a proactive, timely manner.
What Youll Do with Us:
What Youre Responsible For:
Applying a thoughtful, clear, differentiated voice and tone across all content produced by the CX organization.
Create and manage a content roadmap to complement and enhance our customer experience objectives.
Driving continuous improvement of the copywriting process, innovating to lead the space in order to differentiate Oura from our competitors.
Proactively managing time and deadlines.
Working with client-facing stakeholders to better understand the customers needs and developing strategies and copy variations within the necessary CX voice and tone.
Managing and improving the content infrastructure in place, ensuring disparate parts fit neatly together to create a compelling customer experience.
Experience/Skills You Will Need:
6+ years of experience managing a high-performing content team
Experience leading customer experience content at scale, preferably at a technology organization known for superior content experiences
Experience communicating and collaborating cross functionally with diverse audience in engineering, production, and management; ability to adapt to the changing needs of customers and stakeholders.
A consultative approach; the ability to develop team rapport and implement strategies to improve content development workflow and team efficiency
History of creating, configuring, or managing content tools
A good combination of B2B and B2C experience is preferable
At Oura, we care about you and your wellbeing. Everyone here at Oura has a ring of their own and are continually looking to improve their health and add to our benefits!
What we offer: