Customer Experience Content Manager

Oura San Francisco , CA 94102

Posted 6 days ago

Oura is an award-winning and fast-growing startup that helps people track all stages of sleep, activity, and physiologic functioning using the Oura Ring and connected app. We have a unique and high-quality set of biosignals that can be leveraged to help hundreds of thousands of people improve their sleep, monitor sickness, understand their bodies, and transform their health. Were on a mission to empower every person to own their inner potential, and were seeking candidates who want to make an impact on our journey.

As an experienced Content Manager at Oura, you will drive the CX Content teams strategyensuring alignment with broader strategic objectives. Work cross-functionally, aligning with internal stakeholders to ensure deadlines are met and customer needs are satisfied in a proactive, timely manner.

What Youll Do with Us:

  • Own the production and management of content spanning the customer experience team, including Help Guides, Macros/Canned Responses, and other educational content designed to improve our customers, partners, and investors experiences with Oura products
  • Create and own success metrics for the content produced and managed by the CX Content team
  • Update the broader company with performance highlights on a monthly basis
  • Identify the right tools to deliver these updates and define a sound strategy to collate customer feedback
  • Drive improvements to our content ecosystem

What Youre Responsible For:

Applying a thoughtful, clear, differentiated voice and tone across all content produced by the CX organization.

Create and manage a content roadmap to complement and enhance our customer experience objectives.

Driving continuous improvement of the copywriting process, innovating to lead the space in order to differentiate Oura from our competitors.

Proactively managing time and deadlines.

Working with client-facing stakeholders to better understand the customers needs and developing strategies and copy variations within the necessary CX voice and tone.

Managing and improving the content infrastructure in place, ensuring disparate parts fit neatly together to create a compelling customer experience.

Requirements

Experience/Skills You Will Need:

6+ years of experience managing a high-performing content team

Experience leading customer experience content at scale, preferably at a technology organization known for superior content experiences

Experience communicating and collaborating cross functionally with diverse audience in engineering, production, and management; ability to adapt to the changing needs of customers and stakeholders.

A consultative approach; the ability to develop team rapport and implement strategies to improve content development workflow and team efficiency

History of creating, configuring, or managing content tools

A good combination of B2B and B2C experience is preferable

Benefits

At Oura, we care about you and your wellbeing. Everyone here at Oura has a ring of their own and are continually looking to improve their health and add to our benefits!

What we offer:

  • Competitive salary and equity
  • Health, dental, and vision insurance
  • Wellness benefits
  • Flexible working hours + work-life balance
  • An Oura ring of your own
  • Beautiful workspace in San Francisco by Pier 31
  • 20 days of PTO
  • Amazing culture of collaborative and passionate coworkers
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Customer Experience Content Manager

Oura