Army And Air Force Exchange Service Nellis Air Force Base , NV 89191
Posted Yesterday
Job Description
As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional guest experience in the Hardlines departments. You will assist customers in finding what they are looking for and ensure Hardlines is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate - Hardlines at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the hardlines area to let them know you'll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge
Additional Qualifications/Requirements:
Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
12 months Retail experience preferred
We offer the following benefits for this position:
Paid Vacation & Sick Leave
Medical & Dental insurance
Basic Associate Life, Personal Accident & Long-Term Care Insurance
Flexible Spending Accounts
401K
7.5% shift differential for 2nd Shift
10% shift differential for 3rd Shift
Holiday Premium Pay (double pay) for working on holidays or get the day off with pay
Mass Transportation Reimbursement
Associate Transfer Program (ATP)
Paid Military Leave
FMLA & Administrative Leave
Paid Parental Leave
Employee Assistance Program (EAP)
Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.
Army And Air Force Exchange Service