Customer Experience Associate

Coop Home Goods Los Angeles , CA 90021

Posted 1 week ago

Non-Exempt / Contractor / Part Time / Remote -Summary:
Fast paced, growing home products company is seeking a customer experience rockstar to receive, investigate and respond to consumer inquiries via phone, e-mail and live chat.

This is a part time position, the number of shifts and hours will be depending on volume but will max out at 20 hours per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer incoming customer calls, emails and chats quickly and efficiently
  • Place outbound calls to customers when necessary to advise and/or obtain information needed to process orders
  • Work with the entire team to ensure that customer inquiries are properly answered.
  • Turn unhappy customers into brand advocates by providing exceptional customer service on every customer interaction
  • Accurately document every interaction to ensure that all issues are resolved quickly and efficiently.
  • Collect customer feedback information and utilize it to help improve the customer experience.
  • Communicate order fulfillment issues and/or requests with warehouse. We cant fix something if we dont know its happening, right?
  • Other duties may be assigned to meet business needs

Requirements

  • A high speed and reliable internet connection
  • A dedicated and quiet workspace
  • A computer with online capabilities + the Microsoft Office
  • A passion for providing outstanding customer service.
  • Amazing phone presence, can tame even the most ferocious of customers
  • Expert level multitasking skills.
  • Excellent attention to details is a must, Sherlock Holmes wont have anything on you!
  • Plays well with others and works well in a team environment.
  • Ability to work with a diverse group of people.
  • A super computer brain, and able to correctly calculate figures and amounts.
  • Excellent grammar, verbal and written skills. Grammar nazies welcome!
  • Excellent analytical skills, resourceful and well organized.
  • eCommerce and/or call center strongly preferred.
  • Must have a High School Diploma or GED.
  • Experience with Microsoft Office, Google Suite Products, Amazon Seller Central, HelpScout, Freshdesk and Shipstation preferred.

Benefits

$14 - $17 per hour, depending on experience

Hours of Operation M-F: 8:45 am - 5:15 pm

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Customer Experience Associate

Coop Home Goods