Customer Experience Associate

Customer Experience Associate

Paducah, KY

Do you have strong customer service skills with the confidence to be the first point of contact for customers, employees and visitors to the corporate headquarters? Join our growing organization with a strong reputation in Paducah, KY where you will use your skills to help resolve customer issues while growing your career.

JOB SUMMARY

Join an 8-person team where, you will rotate to support the team and reception area. In this role you will operate a telephone switchboard to answer, screen, route calls and relays messages. Perform administrative support tasks such as data entry. Greet and answer inquiries for public, customers, and visitors; announce and log visitors. Process outgoing mail and receive deliveries.

KEY RESPONSIBILITIES

• Provides excellent customer service in person, on the phone and via email.

• Routes calls and supports requests to the proper department.

• Greets and directs visitors.

• Supports continuity among work teams by documenting and communicating actions and continuing needs.

JOB REQUIREMENTS

Education & Certifications:

High School Diploma or equivalent

Skills and Competencies:

• Customer service experience.

• Willingness to learn.

• MS Office suites, very comfortable using Excel.

• Analytical mindset.

Experience:

The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year:

Required:

• Customer service experience, required.

• Reasoning skills.

• Computer skills-MS Offics (Word & Excel)

• Administrative skills

• Strong communication skills, verbal and listening including Telephone and in person

• Professionalism

• Customer focus skills

• Organizational skills

• Attention to detail

Preferred:

• Experience with CRM Ticketing systems, MS Dynamics or any system

• Quick learning, like to learn new things

• Quick computer skills-ability to take notes and enter data via computer

• Ability to multitask

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location: In Office-onsite Paducah, KY 3 days week, can work from home 2 days.

Hours: Typical Hours are 8-5pm M-F, each team member is required to work overtime every 8th Saturday 7am-1pm and also needs to have some flexibility to cover shifts 7am-7pm when needed by the team.

Travel: No travel typically required.

Physical Demands:

The employee is regularly required to sit, talk, and hear, and use hands to finger, handle or feel. This position requires close vision (clear vision at 20 inches or less) and the basic need to look at a computer screen 8 hours a day.

COMPANY

CSI is a leading fintech, regtech and cybersecurity solutions partner operating at the intersection of innovation and service. As a trusted technology company, CSI excels at driving businesses forward with a unique blend of cutting-edge solutions, decades of experience and a commitment to authentic partnerships defined by our customer-first culture.

CSI is dedicated to providing challenging and rewarding careers for our employees across the country and offers a competitive compensation package, including health, dental and vision insurance, paid vacation, 401k, and much more!

For more information about CSI, visit www.csiweb.com.

CSI is proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.