Customer Experience Analytics Manager

Mobiquity Waltham , MA 02154

Posted 4 weeks ago

Who We Are:

Mobiquity is a digital engagement provider for more than 200 of the world's leading brands. We are a collective of consultants, designers, developers, cloud advisors, and data scientists - spread across 3 continents and 9 offices - who create compelling digital experiences to help clients show they care to the people who matter most - their consumers, patients, and employees.

Mobiquity is growing, and a such, in need of a Customer Experience Analytics Manager. The right person for this role will have an "unusual" mix of data knowledge, including business, technical and UX. This role, will, among other things work with our teams and customers to drive analytics to then drive revenue. If you are the type of person who loves to delve into data, optimizing and analyzing, working on solutions to deliver your analytical expertise, we want to hear from you! Bring your analytical mind, intellectual curiosity, and the desire to turn data into ever changing reality.

Responsibilities:

  • Formulate and deliver data solutions aligned with clients' objectives and their digital maturity

  • Be able to consult across the whole data value chain and develop proposals which take into account the full range of services Mobiquity can offer

  • Be actively involved in designing and delivering solutions in their analytical field of expertise

  • Project work in agile teams (with Mobiquity colleagues); for seniors also the role to start at the customer without a direct team and pave the road to further grow the clients with Sales

  • Assist in pre-sales and solutioning, work with sales and pre-sales consultants to solve the analytics part of customer engagements

  • Advocate on analytics internally within Mobiquity (further building maturity) and externally (give presentations to prospects)

  • Frequent trips to local clients, but also engagements which are being run from Mobiquity office, with the flexibility to work from home

Skills:

  • In-depth experience in one or more of: web analytics, product analytics, conversion rate optimization, analytics engineering, personalization, business intelligence (10+ years' experience)

  • Must have a demonstrable background in applying data insights in a business or product development setting

  • An understanding of the end-to-end analytics value chain, from data strategy through to data collection, KPI setting & dashboarding/reporting, A/B testing and data science

  • Stakeholder management, able to influence at all levels and communicate with authority

  • Expert working proficiency in one or more of the following: Web Analytics tools (e.g GA, Adobe), A/B testing providers (e.g. Optimizely, Adobe Target), SQL, BI tools (Looker, Tableau, Power BI), Excel

  • Intellectually curious, humble

  • Self starter, able to work autonomously and in a team, at times in distributed locations

Nice to Have:

  • Comfortable with frontend technologies (Javascript)

  • Experience working in Agile teams

  • Product management experience, especially the ability to write user stories based on an interpretation of usage analytics in order to optimize digital products

  • An understanding of when data science & advanced analytics should be applied

Recruiting Agencies: While we really do appreciate what you do, and how challenging it can be, don't do it. Please do not send us unsolicited resumes, either to our employees, job listings, or recruiting team. (We call those "free leads"). Mobiquity is not responsible for any fees related to unsolicited resumes.

Mobiquity is an equal opportunity employer. We feel strongly that the best ideas come from all sorts of directions and sources, and cutting ourselves off from anyone due to our own biases is simply bad business, as well as bad citizenship.


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Customer Experience Analytics Manager

Mobiquity