Customer Experience Ambassador

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Description

Are you an outgoing person who loves meeting new people? Do you enjoy taking photos and creating memorable moments? Then this is the opportunity for you!

Building a new custom home on your own land is one of the most important things our family of homeowners will ever experience. Tilson Homes is looking for an outgoing person to join our marketing team and help our families celebrate their journey. As a Customer Experience Ambassador, you'll engage with our families throughout the building process. From signing their agreement to creating a groundbreaking celebration to final closing, and everything in between, you'll create special moments for our families and take photos and videos along the way.

Your typical week may include the following:

• Talking with our construction and sales teams about the status of customer homes.

• Checking in with home buyers to see how their experience is going and scheduling your next meeting.

• Interviewing new customers to create a family biography for our teams.

• Staging groundbreaking, foundation writing, or other milestone photos with a family on their home site.

• Taking final photography of a new home.

• Sending out customer gifts.

• Sending completed photos to the rest of the marketing team.

• Updating customer portals with the newest photos.

The ideal candidate will have 1-2 years of experience in a marketing, customer service, or portrait photography role. Must be a great communicator and creative thinker able to come up with new ideas for celebration and social media content. Will need to be organized and able to manage your schedule for maximum productivity. Have great photography skills - experience in real estate photography is a plus. Will enjoy frequently driving to homesites throughout rural Texas.

This is a full-time role with a comprehensive benefits package including company vehicle, medical/dental/vision insurance coverage, HSA accounts, 401(k), paid holidays/time off, and much more! If you are passionate about helping others create their dream home while offering superior customer service - we want to hear from you!