Customer Experience Agent

Carmax Garner , NC 27529

Posted 2 months ago

7102 - Raleigh

  • 8520 Glenwood Ave, Raleigh, North Carolina, 27612

CarMax, the way your career should be!

Provide an iconic customer experience

Ensuring todays customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. Responding to sales leads and customer inquiries, you will drive traffic to CarMax stores to ensure each customer finds the right vehicle for them. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do

  • Essential responsibilities
  • Connect with customers online and over the phone to find out what they want and need from their next car purchase

  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs

  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer experience

  • Mentor others as your skillset expands

  • Acquire the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license.

Learn and succeed as part of a team

This is a high-energy sales environment where you will work as a team to meet goals. We'll give you everything you need to be the best you can be. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders.

Qualifications and requirements

  • Sales and customer service experience, in an area such as retail, is preferred

  • Thrive in a fast-paced environment

  • Good listening skills and a strong customer focus

  • Strong written and verbal communication skills

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Experience Specialist (Advisor)

Best Buy

Posted 4 weeks ago

VIEW JOBS 9/22/2020 12:00:00 AM 2020-12-21T00:00 Customer Experience Specialist (Advisor) BrandBest Buy The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited, confident, and appreciated while providing them with relevant and memorable solutions. Our Best Buy Advisor maintains knowledge of technology products and services through necessary trainings and certifications as well as self-development. The Advisor learns fundamental sales and customer service skills while having the opportunity to train across the departments they're most excited about. Our Advisors support the operational processes of sales, returns and exchanges when working in customer service. They also work closely with other employees to demonstrate, promote, and sell products and services within all store sales zones as needed. Key Responsibilities * Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. * Engages customers using acquired skills to complete and support the customer experience. * Processes transactions such as sales orders, returns and exchanges. * Achieves profitable growth to meet team and individual goals while enabling an excellent customer shopping experience. * Applies the appropriate knowledge and expertise through ongoing learning and self-development. * Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times. * Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships. * Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution. * Maintains merchandising and department readiness to serve customers within a specified area. Basic Qualifications * Ability to work successfully as part of a team Preferred Qualifications * 3 months experience working in customer service, sales or related fields Best Buy Garner NC

Customer Experience Agent

Carmax