Are you looking for a rewarding career with a growing company? Come join our team! Home Care Delivered, established in 1996, is a fast growing medical supply company, providing medical supplies to customers in home and community based settings. We are looking for candidates who are career-minded, top-performers and who have the skill set and ability to develop, drive, implement, and deliver superior results.
Creates, faxes, or mails, follows up on, and obtains in a timely manner , signed required medical documentation from physicians' offices and patients by telephoning physicians and patients. Coordinates all aspects of the shipment of medical supplies to new and existing customers in accordance with all regulatory and company requirements and policies, and communicates effectively with health care professionals with the overall objective of building professional relationships with key decision makers that yield regular referring contacts with a continual stream of patient referrals.
Establishes new patient accounts reconciling all data entry input against source documents to ensure accuracy and compliance with established regulatory requirements and department and Company standards and procedures.
Communicates with healthcare professionals to provide updates on patient's order status with the overall objective of building professional relationships with key decision makers that yield regular referring contacts with a continual stream of patient referrals.
Thoroughly notes patient accounts when action is required/taken and/or upon each completed or attempted contact with the patient.
Expedites service in situations requiring urgent attention as determined by management.
Provides patients with a comprehensive explanation of required documents and explains how to complete required documents, as necessary.
Identifies opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer's experience.
Performs all other duties as assigned, which may vary at any time with or without notice.
High School Diploma or GED - Required
One or more years of Call Center experience -Preferred
Home Care Delievered