Customer Engineer Specialist (Ohio, Virtual)

NCR Corporation Ohio , IL 61349

Posted 6 months ago

About NCR

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

Title: Customer Engineer Specialist

Location: Ohio (Virtual)

Grade: 10

Position Summary & Key Areas of Responsibility

The Customer Engineer Specialist performs routine assignments as required for an entry level professional role; Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. At this level, a CES must be an expert in all technical aspects of all systems and processes and be able to diagnose either remotely or on site.

Key Responsibilities

  • Integrates established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry practices

  • Applies professional judgment based on the analysis of quantitative data and information

  • Screens, categorizes and resolves data integrity issues

  • Develops project management skills

  • Required completion of business/district specific training (i.e. T&T training) as prescribed by manager and able to apply learnings to most complex cases/clients

  • Acts as regional champion for special projects

  • Serves as technical expert for escalated problems within a district.

  • Gathers information from a wide range of sources to resolve problems with unknown solutions including:

    • Internal business units
    • Third party vendors
  • May serve as a mentor in one or two product domains or customer specialties

  • Project/Program Management

  • Works on multiple projects or a project with global scope. Owns the overall management of the project, coordinating resources across organizations and managing to timeline.

Basic Qualifications

  • High School Diploma or GED

  • Must be a local candidate

  • Must be authorized to work in the U.S.

  • Must have a valid driver's license

  • Must have the ability to carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed.

Preferred Qualifications

CompTIA, N+ Certification

Bachelor's Degree

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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Customer Engineer Specialist (Ohio, Virtual)

NCR Corporation