Customer Engineer

Edcast Atlanta , GA 30301

Posted 1 week ago

WHO ARE WE?

EdCast is an AI-powered knowledge cloud for unified discovery, knowledge management, and personalized learning. Our award-winning Learning Experience Platform (LXP) is used globally by Fortune 500 companies and government organizations to solve the discovery, curation and recommendation problems of content fragmentation across external, internal, and tacit knowledge sources. In addition to the LXP, our companys solutions include MyGuide and Marketplace.

Our mission is to democratize learning. Often called the Netflix of Learning our goal is to provide frictionless access to knowledge for our enterprise and association customers making learning the way we work. Our goal is to help re-skill and upskill the globe to meet the demands of a rapidly changing digital world in the 4th Industrial Revolution.

EdCast is founded at Stanford University and headquartered in the heart of Silicon Valley, with growing operations in Europe and Asia. EdCast is a fast-growing scaleup, backed by top-notch investors including Sterling Capital Partners, Softbank, REV Venture Partners, London Fund, Crescent Enterprises.

Website: - www.edcast.com

Requirements

WE ARE LOOKING FOR A CUSTOMER ENGINEER WHO

  • Engages with customers & business prospects
  • Understands and assesses their requirements
  • Prepare, Present and Demonstrate EdCasts LXP capabilities to customers and prospects in a manner that aligns with their requirements
  • Has good understanding of SAML & OAuth based SSO; ideally, hands on experience with Azure AD, Okta etc
  • Has strong experience of working with SQL databases such as MySQL, Postgres to write complex queries
  • Has hands-on experience using logging and error monitoring tools such as Graylog, BugSnag, Sentry etc
  • Has good knowledge on REST & SOAP Web Service standards
  • Engages with product owners, business users and customers in analyzing functional and nonfunctional requirements to help support product and integrations related design decisions
  • Excellent written and verbal communication skills
  • Has experience of working with JIRA to create & track issues

AN IDEAL CANDIDATE MUST HAVE

  • 3+ years of experience
  • Experience in a customer facing engineering role
  • Ability to craft and deliver compelling message tailored for the audience
  • An understanding of LTI & xAPI
  • Knowledge of HRIS systems such as Workday, SuccessFactors
  • Experience with LMS systems such as Cornerstone, Saba, SumTotal among other

Benefits

WHAT DO WE OFFER?

An opportunity to get ahead in your career by being part of a scaling-up Silicon Valley company. It is a massive opportunity to bring your ideas, your knowledge and to make a real impact within an environment that is open and challenging. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations. We believe in lifelong learning.

We believe we can create abundant opportunities for workforce learning and upskilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact in the world.

SOUNDS LIKE YOU? APPLY NOW!

If you feel the chemistry and the Customer Engineer role sounds like a good fit, in terms of your skills and ambitions, we would love to hear from you. Send us your details and do not forget to attach your CV.

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Customer Engineer

Edcast