Customer Engineer

The Customer Engineer ensures that Amada software and machines are correctly installed and ready to be used by the customer. If issues arise with the software or machines, the Customer Engineer identifies, troubleshoots and resolves the issue on site or remotely. This job requires travel within CA, NV,AZ, OR, WA, and UT.

ESSENTIAL FUNCTIONS:

• Install Amada software and ensure correct connect to Amada machines

• Train customer and staff on proper use of Amada software and machines

• Troubleshoot issues related to software and machine connections remotely or onsite

• Occasionally assist the in-house software support and call center

KNOWLEDGE:

• 4-year degree in Electronics or related field, or minimum of 2-year degree with related work experience preferred

• High level of PC, Active Directory, and Domain Controls

• Experience in networking computers to machines and manufacturing equipment

• CompTIA, Network +, Cisco Network Certified, or Microsoft Certified

SKILLS:

• Software installation, training and troubleshooting

• Strong customer service and communication skills

• Working knowledge of computers, Windows OS and Networks.

• Ability to read and interpret mechanical and electrical drawings.

• Bilingual in Spanish (preferred)

TRAVEL:

Routine travel with overnight stays.

MENTAL ABILITIES:

• Ability to work harmoniously with others

• Ability to accept and follow instruction

• Ability to maintain positive attitude

• Ability to work alone and without direct supervision

BENEFITS:

• Major Medical and Hospitalization

• Pharmacy

• Dental

• Vision

• 401(k) Plan

• Profit Sharing

• Life Insurance

• Long Term Disability

• 12 Paid Holidays