Customer Energy Management Service Designer
Location: Hamilton Township, MI
Duration: 6 months
Analyze and resolve a wide variety of work procedures (which may involve the engineering design, work order preparation, field checking, scheduling coordination, material provisioning and ordering, billing, redlining, preparation of as-builts, and work order reconciliation and closeout).
Interact with other internal departments to resolve customer issues, and communicate, negotiate and counsel on a variety of topics including payment options, complex technical information or procedures, energy rates, and explaining company policy in a variety of energy-related areas.
Interpret and analyze a wide variety of complex technical/scientific design projects, perform scheduling for multiple tasks or work coordination, and respond to customer inquiries including but not exclusive to new energy requests. These tasks involve the evaluation of alternative courses of action, recommending and coordinating the appropriate actions through the work process to meet customer energy needs.
Coordinate with employees in other departments and/or external agencies to meet any special requirements of the energy request orders.
Job will include field site visits to take field notes and/or work meet customers on site. Must possess a valid driver's license.
It Is Also Critical To:
Possess strong computer (Windows, Microsoft Office) and analytical skills
SAP & CAD experience
Have the ability to interact with internal and external clients to receive highly advanced information and data
Demonstrate excellent customer service skills
English Read Write Speak
Minimum Degree Required:
Associate degree (Community College, MBO)
Excellent Customer Service Skills
Customer Service Oriented
Department creates designs to get out into field to be constructed ? this includes permitting, forestry, electrical, gas ? internal and external customers
Main point of contact for customer from initiation of work until completion
Don't need proficiency in CAD necessarily
Must be able to work with multiple customers daily ? good customer service skills needed
Design skills can be taught; much rather see the soft skills (customer service)
Associate's degree or 48 technical credits toward degree