The Customer Education Services Specialist will be responsible for providing support activities to assure a world class training experience at all GE and CFM partner training centers. This role is responsible for CTEC financial responsibilities, interpretation and implementation of customer training contractual commitments, and coordination of customer training activities.
In this role, you will
Integrate and develop processes that meet business needs across the organization
<;li>Be involved in long-term planning, manage complex issues within functional area of expertise, and contribute to the overall business strategy
Be accountable for creation and maintaining records consistent with GE's revenue recognition policy and procedures
Own and manage CTEC's billing process including invoicing, invoice tracking, and customer follow up as required
Provide contract interpretation of customer training allowances for all contract types
Provide functional ownership of CTEC Learning Management System including functional expertise, new requirement definition, instruction and overall LMS management
Coordinate course schedules with CTEC Subject Matter Experts and manage these course schedules within the LMS schedules, cancellations and changes as needed
Interface with customers to manage student enrollment, class completions, changes and special requirements
Develop processes and training to empower customer self-service opportunities
Coordinate with Safran counterparts on contractual interpretation of entitled training and training credits
Implement and update customer training allowances consistent with fleet changes
Provide analytic analysis of financial and instructional trends
Bachelor's degree from an accredited university or college (or a high school diploma / GED with 4 years of Project Management or Operations experience)
A minimum of 3 years of contractual, operations or learning management system (LMS) experience
A minimum of 1 year experience with billing and financial processes
Ability and Willingness to travel as required to meet business needs
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Familiar with Seertech's Learning Management System and GE Aviation billing systems
Ability to work with cross-functional teams to help build effective processes
Strong communication and presentation skills
Strong business analysis, problem solving, and strategy development skills
Ability to interact at all levels of the organization and with other GE businesses
Experience with GE / CFM engine platforms and/or contracts
Strong interpersonal and leadership skills
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At GE Aviation, we are imagination at work. Whether we're manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world's toughest problems.
Join us and you'll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you'll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes.
Whether it's the next generation of ecomagination products or the future of aircraft engines, we've got the state-of-the-art resources to make those innovations a reality. If you're passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).